Associate's Degree in Computer Science, Information Systems, Engineering, or related field, or two years of relevant college study.
At least two years of experience in a computer-related field with advanced knowledge of network operating systems.
One year of specialized experience in data communications engineering, network administration, or related areas.
Experience with SNMP and RMON based software products, Ethernet, FDDI, and high-speed WANs.
Preferred CCNA Routing and Switching Certification.
Responsibilities
Monitor all devices, platforms, and services within the network environment.
Manage NOC team shift coverage for efficient operations.
Provide direction, training, and leadership to NOC staff.
Assist in managing NOC standard process and procedure documentation.
Ensure efficient resolution of service requests and incidents per SLAs.
Communicate timely and effectively on service-impacting incidents.
Analyze client LANs/WANs, isolating problems and recommending hardware reconfigurations.
Benefits
Day shift schedule with potential for changes.
Opportunity for professional development and skill improvement.
Work in a collaborative team environment.
Engage in service-related projects to enhance network performance.
Full Job Description
About the Opportunity
DMI is looking for an NOC Analyst to join us.
Duties and responsibilities:
Effectively monitor all devices, platforms, and services within a network environment
Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and that processes and procedures are followed in accordance with documented policies and procedures.
Assist with managing NOC standard process and procedure documentation
Ensure efficient resolution of service requests and incidents, ensuring compliance with assigned SLAs.
Provide timely, accurate, and effective communication on service-impacting incidents
Assist with any service-related projects as required
Analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance
Modifying command language programs and network start-up files, assigning/reassigning network device logical, and participating in load-balancing efforts throughout the network to achieve optimum device utilization and performance, Statewide Network Management Services (SNMS).
Troubleshooting network/user problems, and presenting resolutions for implementation
Preparing a variety of network resource reports
Qualifications
Education and Years of Experience: This position requires an Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field. If applicable, the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.
General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems
Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally, he/she must have knowledge of Ethernet, FDDI and high-speed WANs and routers.
Required and Desired Skills/Certifications:
Practical Requirement / Experience Tools
Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
Understanding of DNS / how it functions and how it's used
CLI (Command Line Interface)
SSH Client (e.g. PuTTY)
Any service desk/ticketing system (e.g. Maximo)
Cisco TACACS, Aruba ClearPass
Microsoft Active Directory
Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge
Technology:
Demonstrable networking knowledge
Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
Ability and willingness to answer and troubleshoot over the phone.
Ability to multitask.
Ability to prioritize work and work independently.
Ability to focus and respond with appropriate urgency.
Ability to handle stressful situations (e.g., when the network is down)
Willingness to learn and improve skills.
Good communication skills
Attention to detail is critical
Additional Requirements: Day Shift(Schedule subject to change)
Background Requirements: Must successfully pass a fingerprint-based background investigation.
Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: No physical requirements needed for this position
Location: Maryland (Must be local to DMV Area)
#LI-MP1
Minimum Salary Rate
$73,492
Median Salary Rate
$91,865
About Flexsteel Industries
Flexsteel Industries, Inc. is a leading designer, manufacturer, importer, and marketer of quality upholstered and wood furniture for residential, recreational vehicle, office, hospitality, and healthcare markets. The company's products are sold through a network of retailers, designers, and online channels across the United States and Canada. Flexsteel Industries was founded in 1893 and is headquartered in Dubuque, Iowa.
