Position Overview
The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.

Key Responsibilities

Sales & Business Development

·       Drive top-line sales and profitability across all stores in the area

·       Analyze business performance and develop actionable strategies to meet or exceed targets

·       Lead new product launches and ensure successful execution at store level

·       Monitor inventory needs and partner with allocation teams to support business demands

·       Share best practices and ensure consistent execution across locations

Talent Leadership & Development

·       Recruit, onboard, and retain top talent across the area

·       Partner with Store Managers to build high-performing teams and succession plans

·       Conduct regular coaching, feedback, and performance reviews

·       Foster an inclusive and inspiring work environment aligned with Diptyque’s values

·       Support training initiatives and ensure ongoing development of store teams

Client Experience

·       Champion Diptyque’s signature service and selling ceremony across all stores

·       Coach teams on clienteling strategies and CRM utilization

·       Ensure stores meet or exceed client experience evaluation goals

·       Support omnichannel initiatives and ensure teams are trained on tools and expectations

Marketing & Events

·       Partner with retail marketing to plan and execute in-store events

·       Monitor competitive activity and share insights with leadership

·       Support local marketing efforts for new store openings and activations

New Store Openings

·       Collaborate with regional and cross-functional teams to support new store openings

·       Lead recruitment, onboarding, and training of new store teams

·       Coordinate inventory delivery, merchandising setup, and operational readiness

·       Ensure successful launches aligned with brand standards and client experience expectations

Operations & Visual Merchandising

·       Ensure operational standards and brand guidelines are consistently upheld

·       Oversee inventory management, shrinkage control, and safety compliance

·       Maintain high visual merchandising standards across all locations

·       Partner with Store Managers to resolve operational challenges and implement solutions

Compliance & Policy Adherence

·       Ensure all stores operate in alignment with company policies, labor laws, and safety standards

·       Partner with HR on employee relations matters, documentation, and performance management

·       Maintain accurate records and ensure timely submission of required documentation

Strategic & Cross-Functional Leadership

·       Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities

·       Collaborate with HR, Marketing, Training, and Operations to support business needs

·       Provide insights and feedback from the field to inform corporate initiatives and decision-making

Qualifications & Skills

·       Minimum 3 years of luxury retail store management experience

·       Minimum 2 years of multi-unit management experience

·       Bachelor’s degree in a related field preferred

·       Proven ability to lead remote teams and drive results

·       Strong business acumen and analytical skills

·       Excellent communication and interpersonal skills

·       Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

·       Flexible schedule including evenings and weekends as needed

·       Passion for the luxury and beauty industry

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Salary: $120,000 to $130,000