The Opportunity:We're looking for a New Product Introduction (NPI) Program Manager to lead the successful launch of new products across Jetson's platform. This role sits at the center of Product, Operations, Supply Chain, Field Teams, Marketing, and Support, ensuring the organization is fully ready to deliver new products to customers.
You'll own launch planning, cross-functional coordination, and operational readiness, helping bring new technologies to market smoothly and at scale.
What You Will Do:- Own the end-to-end launch plan for new products (Heat Pumps, EV chargers, heat pump water heaters, and other electrification technologies)
- Coordinate across Product, Ops, Supply Chain, Marketing, and Field teams
- Ensure operational readiness including training, SOPs, inventory, tooling, and support
- Run pilot programs and early deployments before full rollout
- Track launch progress, resolve blockers, and ensure products scale successfully
- Build and improve Jetson's NPI launch playbook
What You'll Bring:- 5+ years of project management experience
- A history of successful delivery on large-scale, multivariate projects, where you took a strategic, creative, and sometimes unconventional approach to solving problems
- 3+ years of experience delivering products to market through a stage-gate process; New Product Introduction (NPI) experience is a strong plus
- An engineering degree
- Working knowledge of thermodynamics and the refrigeration cycle
- Very strong organizational skills and a highly conscientious approach to your work
- Willingness to undergo hands-on field training and perform monthly field installations
- Ability and willingness to travel within North America about 20% of the time
- Ability to be physically active and lift 25 pounds
- Comfort with professional disagreement, which is a key part of this role, and the ability to bring diversity of thought to the team
Job Type:Full-time, Permanent
Pay: $165,000 - $200,000 CAD per annum
Benefits:Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
Extended Health Care
Disability Insurance
Education Support
Parental Leave Top Up
Equity
Work Location: In person - North Vancouver, BC
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!
