Job Description

The Networking Solutions Expert will provide technical skills that cover a broad range of networking disciplines including but not limited to Cisco routing and switching, wirless, and security products such as ASA/NGFW Firepower. Provide assistance to technical support team in implementation and upgrading foundational networking systems in facilities across client base.

In additional the technician will be instrumental in pre-sales engagements with client or prospect organizations in evaluating and designing collaboration solutions along side Account Executive and Sales & Marketing teams.

Must be able to work in several small to large deployments in parallel while maintaining high customer satisfaction and achieving project timelines and milestones; in depth knowledge of the business implications of technical approaches, superior communication skills, interpersonal skills and ability to work collaboratively with key personnel in the facility, markets, divisions, and vendors; success in subordinate positions. .

General Responsibilities:

• Evaluate and consult on network design and configuration
• Execute pre-sales functions (bill of materials, statement of work, estimate of hours)
• Deploy systems
• Define monitoring requirements based on criticality
• Assist in troubleshooting systems
• Configure local and remote network connectivity
• Troubleshoot performance issues
• Work with third party vendors/partners
• Implement and support Cisco based networking products and supporting technologies
• Facilitate the resolution of gaps between user requirements and solution standards
• Deploy switches, routers, firewalls

Qualifications

3-5 years of applicable work experience is needed for a successful applicant.

CCNA - preferred
CCNP - a plus

Additional Information

Department: Technical Services Reports to: Vice President Technical Operations