Job DescriptionThe primary responsibility for the Network / UC SME position is to plan, design, deploy, and continue to support a mission critical project for the Cisco UC Manager and Session Border Controller (SBC) platform. Technologies utilized by the Enterprise UC Network Engineer SME include: Multiple Switch vendors, Juniper, Ruckus, Aruba, Cisco switches, Palo Alto Firewall, Panorama, and Wireless.
The position also requires demonstrated competence in LAN/WAN technologies. Last, the UC Network Engineer SME is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays.
Responsibilities:- Collaboration - Participate in business planning meetings to understand and recommend the best technical, most cost-effective, network solutions that meet initial capacity, long-term scalability and growth, and performance requirements.
- Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements. This includes the creation, submission, review, and periodic representation of complex changes in the weekly change management meetings.
- Documentation - Document administrative items, projects, and support issues as needed to provide a reference to team members, other teams, and management.
- Incident and Request Management - As with the change management requirements, all incidents and requests should adhere to the organizational requirements. Completion of the incidents and requests should also meet the specified SLT and SLA requirements.
- Knowledge Sharing - Both the technical and non-technical knowledge should be shared to team members in both a formal and informal manner. Sharing of knowledge helps the entire team improve their skills, plus builds a cohesiveness within the team.
- Personal Development - Whether it is through certifications, training, or conferences, employees should seek ways to develop themselves in areas that are technical in nature and non-technical where relevant to the current role held within the organization.
- Project Support and Lead - Depending on the project requirement, either serve as a project lead for the Enterprise Network Engineering Team or serve as a resource for Enterprise Network Engineer Team for the deployment of Enterprise level initiatives.
- Status Reports - Submit status reports as requested to the team manager and verbally during team meetings.
- Network Project Documentation UC Engineer - Design, plan, deploy, upgrade, and provide operational support for an Enterprise deployment of the Cisco UC Manager and Session Border Controllers. In addition to the technical aspects, it includes working closely with cross-functional teams, to organize, document, and manage a long-term organizational UC initiative.
- UC Network Infrastructure Support - Provide the required network support for the deployment of infrastructure UC architecture, processes and reports. Investigate functionality issues related to UC, security and system configurations. Work with sustainment teams in the review, analysis and resolution to UC related performance issues.
- UC Network Administration - Perform the required work associated with UC network administration, such as the installation and configuration of network infrastructure, the deployment of backup and recovery processes for network, and the implementation of maintenance processes that ensure the continued stability and performance of network systems.
- Monitoring and Optimization - Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options.
- Security - Work closely with the Manager and the Enterprise Security Architecture Team to plan, design, implement, support, and monitor that the security initiatives are being met for the organization.
- Technical System Support - Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure. Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the UC Network platform and expected support activity. Provide the necessary support in the investigation and resolution of system level issues.
This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.
Requirements:- Must be able to obtain TS security clearance.
- Must be a U.S. Citizen
- In-depth knowledge of Cisco Voice infrastructure, Cisco Call manager, Voice Gateways, Unity and UCCx
- Experience designing, deploying and sustaining Cloud SaaS VoIP providers
- 8570 Compliant / CCNP Voice OS cert or ability to obtain
Preferred Qualifications:- 10 Years Technology Experience (Voice/Video)
- DoD Unified Communications, Session Border Controller 3 to 5 years' experience
- SIP Trucking configuration and troubleshooting including SIP/SIPS(TLS), RTP/SRTP, Codecs, Call Routing, etc
- Experience designing and transitioning multiple site migrations
- Troubleshoot high severity issues as a Tier IV operational UC subject matter expert
- Strong experience with Enterprise Contact Center Solutions
- Proven skills in both verbal and written communication.
- Technical writing skills.
- B.A or B.S. in a degree such as Computer Science, Information Systems or Information Technology or 10 years related experience.
- CCNP Voice/Collaboration or Avaya Aura Certification
