Hiring Range: $93,600 - $115,992 Annually
Help improve the lives of North Dakota citizens by partnering with state agencies to deliver reliable, secure, and effective network services across Team ND. North Dakota Information Technology (NDIT) is hiring a Network Services Product Lead to oversee the planning, development, and lifecycle management of statewide network services, ensuring solutions meet agency needs and align with state technology standards.
In this role, you will work with agencies to identify network needs, evaluate service options, and guide requests from planning through delivery. You will collaborate with network engineers, cybersecurity staff, project managers, and enterprise architects to coordinate solutions, manage service costs and performance, and improve service delivery. Through customer engagement and regular in-person collaboration, you will help ensure agencies have the network services they need to support their missions.
This hybrid position will be based in the Bismarck, North Dakota area. The selected candidate will work on site a minimum of one day a week, with additional days to meet customer and business objectives as needed.
What You Will Do
• Administer statewide network services: Own the lifecycle of network offerings such as wide area networks (WAN), local area networks (LAN), wireless, VPN, firewall services, cloud connectivity, and edge services. Maintain current service descriptions, service levels, costs, and performance measures.
• Guide service requests from intake to delivery: Work with agencies and technical partners to understand requirements, validate requests, prioritize needs, and determine whether proposed solutions fit established services and statewide standards.
• Coordinate technical teams and delivery: Work with enterprise architects, engineers, security specialists, project managers, and operations teams to clarify requirements, coordinate implementation, resolve roadblocks, and keep service delivery working smoothly.
• Help agencies choose the right solution: Meet with agency teams and technical partners to understand business and operational needs, explain available network services, discuss options, and provide guidance on recommended solutions and estimated costs.
• Maintain service standards and documentation: Develop and maintain service catalogs, reference designs, functional requirements, procedures, and service agreements so network services can be delivered consistently and efficiently.
• Monitor costs and service performance: Help maintain accurate service inventory and billing information, support budgeting and forecasting, review financial variances, and identify opportunities to improve costs and service value.
To succeed in this role, you will build strong partnerships across cross functional teams, acting as a trusted advisor to align network solutions with business goals. The ideal candidate has a proven track record designing and supporting network solutions in hybrid cloud and on-prem environments and excels at communicating technical concepts to diverse stakeholders. Strong project management skills, including managing timelines, budgets, risks, and multi stakeholder requirements, are essential. You should be comfortable in a continuous improvement environment and demonstrate exceptional collaboration and communication abilities.
This role requires significant in person collaboration with agency and technical teams. The schedule will be hybrid, allowing for some remote work as business needs permit. It is based in Bismarck, North Dakota.
To be considered for this role, you must have:
A bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or a related field, and five years of progressively responsible experience in enterprise IT services, network services, technical product management, or a related field.
Additional work experience as listed above may be substituted for formal education on a year for year basis.
Application Procedures
The answers given on this application are to be reflective of your work experiences. Any use or suspected use of AI during the application process may affect the outcome of the hiring decision.
Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.
All application material, including your resume, must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.
For more information or if you need an accommodation, please contact itdjobs@nd.gov or (701) 328-4470.
