Job Description

Fulcrum Technology Solutions, LLC. has an opening for an experienced Engineer to serve as a tier 3 escalation for the Network Operations Center group. This position is a critical role in supporting Fulcrum clients, and providing leadership for Fulcrum technical operations. The ideal candidate will have solid technical skills and a track record for leading small teams in a highly technical, process-driven environment. Our ideal candidate is logical and proactive, thinks through their activities and understands how their work contributes to Fulcrum's value to the client.

Qualifications

Responsibilities:
• Reporting daily metrics and status to Director of Managed Services
• Serve as Tier 3 escalation for troubleshooting issues relating to network, firewall and server equipment (experience with Palo Alto firewalls, Cisco networking, and hyper converged storage solutions a plus)
• Work with our technical consultants to seamlessly integrate new clients into our Managed Services offerings
• Monitor and maintain our SEIM
• Identify and review potential new services that can be added to our Managed Services offerings and management toolset
• Implement processes for monitoring/alerting, systems maintenance and change control
• Ensure that up-to-date technical documentation exists for all Fulcrum services provided to our clients and take ownership for client reporting
• Serve as Senior technical resource for NOC team
• Train and develop junior engineers

Required Skills:
• 5+ years of IT experience
• Experience working in a managed service provider (MSP) or IT operations role
• Strong experience working with RMM and PSA systems
• Experience working in a fast-paced environment, with the ability to adapt to frequent change and be able to work a flexible schedule
• Must have demonstrated project management skills, with the ability to manage multiple priorities.
• Ability to interact with and effectively present information to employees, management and customers
• Ability to coach and mentor employees

Technical Skills:
• Strong Troubleshooting and response skills
• Working understanding of Microsoft Server and virtualization technologies
• Server OS knowledge - Windows (2008/2012/2016) and Linux (RHEL)
• Desktop OS knowledge - Windows and Mac OS X
• Experience with monitoring and patch management systems, like Labtech and Connectwise
• Some knowledge of backup systems such as Datto, Axcient, Commvault etc.
• Strong experience with firewalls, switches, and networking.

Education/Certifications:
• Bachelor's degree in a related field or equivalent work experience.
• Any of the following are a plus:

AlienVault Certified Engineer

Connectwise and Labtech training

CCNA

MCSE

Palo Alto certifications

VMware training and certifications

Additional Information

No H1-B sponsorship is available for this position. Local candidates only. No relocation.

Benefits

• Competitive salary
• Bonus plan
• Medical, dental, and vision insurance
• Life and short-term disability insurance
• Company- sponsored 401(k) plan
• Paid vacation, sick days and company holidays
• Cell phone reimbursement

Job Snapshot

• Employment: Type Full-Time
• Job Type: Information Technology, Consultant
• Education: Bachelor's Degree or Equivalent Experience
• Experience: 5 to 10 Years
• Manages Others: Yes
• Relocation: No
• Required Travel: Up to 25%
• Referral Bonus: None. Candidates only please