Network Operations Tier II Analyst

Responsibilities

Peraton is seeking a Network Operations Tier II Analyst to join our team of qualified and diverse individuals.

 

In this role, you will support Customs and Border Protection (CBP) Network Management Support Services, providing advanced operational support for CBP network infrastructure. The Tier II Analyst serves as the escalation point for complex network incidents, performing in-depth troubleshooting and restoration activities to maintain network availability, performance, and security.

 

Location: This is a hybrid position based in either Orlando, FL; Ashburn, VA; or Springfield, VA. Candidates must reside near one of these locations to be considered.

Day to Day Responsibilities:

• Provide Tier II support for enterprise network incidents, conducting advanced troubleshooting and root cause analysis for issues escalated from Tier I analysts.

• Diagnose and resolve complex WAN, LAN, MAN, VPN, routing, switching, wireless, and network security incidents within established service level agreements (SLAs).

• Monitor network performance, identify trends, analyze recurring issues, and recommend corrective actions to improve network reliability and operational efficiency.

• Lead incident response activities for priority and high-severity outages, coordinating technical resources and communicating status updates to stakeholders and leadership.

• Review and validate Tier I troubleshooting efforts, providing technical guidance, mentoring, and knowledge transfer to junior analysts.

• Support change management activities, including implementation, validation, and rollback of network changes in accordance with established procedures and maintenance windows.

• Document troubleshooting procedures, resolution activities, root cause findings, and lessons learned in incident and knowledge management systems.

• Collaborate with engineering, cybersecurity, telecommunications, cloud, and infrastructure teams to resolve cross-functional issues and manage operational dependencies.

• Participate in problem management activities, conducting post-incident reviews and developing preventative measures to reduce future outages.

• Support network maintenance, upgrades, patching, and technology refresh efforts across enterprise environments.

• Analyze alarms, logs, performance metrics, and network management tools to proactively identify service degradation and potential vulnerabilities before customer impact occurs.

• Assist in developing operational processes, standard operating procedures (SOPs), and technical documentation to improve service delivery and operational consistency.

• Serve as a technical escalation resource within the 24x7x365 Network Operations Center (NOC), supporting mission-critical CBP operations.

• Work collaboratively with subcontractors, service providers, and internal support teams to ensure timely resolution of incidents and fulfillment of service requests.

• Support continuous service improvement initiatives focused on network stability, operational metrics, customer satisfaction, and overall mission effectiveness.

 

 

Qualifications

Basic Qualifications:

 

• Bachelors degree and 0 years of experience or an Associates degree and 2 years of experience or a High School diploma and 4 years of experience. 
• Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies.
• Relevant service desk/phone support experience
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Use of ServiceNow ticketing application in a NOC environment.
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Preferred Qualifications (Certifications)

 

• Current Top Secret or higher security clearance
• Experience working in a Network Operations Center (NOC)
• Cisco Routing and Switching
• CCNA Routing and Switching
• Riverbed, Netcool, SPLUNK, network monitoring tools

Target Salary Range$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed athttps://www.careers.peraton.com/benefits.

Application StatementsThe application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.