Network Operations Engineer

Job Description:

The Network Operations Engineer is a customer-facing, advanced-level technical role responsible for connecting customer LAN environments to CSI core-processing platforms and supporting managed network environments. This position plans, designs, implements, upgrades, monitors, and troubleshoots network and voice services across multiple platforms and protocols. The engineer serves both core-processing and managed-services customers, supports internal CSI teams, manages complex incidents and projects, and acts as an escalation resource for other network engineers.

Essential Duties and Responsibilities

• Plan, design, configure, implement, upgrade, and support customer and internal network infrastructure, including routers, switches, circuits, firewalls, wireless networks, VPNs, internet connectivity, cabling, and unified communications.

• Respond promptly to network and voice incidents, service requests, and project tasks; diagnose root causes and restore service while meeting customer communication and service-level expectations.

• Engineer and troubleshoot LAN and WAN connectivity, including Layers 1-3, inter-VLAN routing, branch-to-branch connectivity, SD-WAN, MPLS, and ISP circuits.

• Implement and support routing technologies and integrations, including EIGRP, OSPF, BGP, route maps, IPsec, GRE, and GRE over IPsec.

• Administer firewall and secure-access solutions across Cisco ASA/FTD/FMC, Palo Alto, Fortinet, Cisco Zone-Based Firewall, and virtualized firewall environments.

• Support remote-access VPN solutions, including Cisco Secure Client, Cisco Meraki, and Palo Alto GlobalProtect, with MFA, SAML, identity-provider, and conditional-access integrations.

• Configure and troubleshoot DHCP, DNS, NAT/PAT, SNAT, DNAT, network access control, 802.1X, MAB, Cisco ISE, Microsoft NPS, Domain Services, Cisco Umbrella, and Azure integrations.

• Support wireless and voice environments, including Cisco wireless controllers, Meraki guest Wi-Fi, CUCM, UCCX/Finesse, Jabber, hardware phones, and cloud-hosted voice solutions.

• Monitor network availability and performance; investigate saturation, packet loss, latency, jitter, degraded connections, backup failures, and monitoring alerts using tools such as OpsManager and N-able N-central.

• Coordinate device migrations, infrastructure installations, disaster-recovery failover, new ISP connections, and data-center or site surveys.

• Partner with customers, carriers, vendors, QA, Risk Management, Security Operations, server teams, service desk teams, and other CSI departments to deliver functionally sound, secure, and compliant solutions.

• Maintain accurate ticket notes, diagrams, configuration details, customer records, and implementation documentation; communicate status, risk, testing, and next steps clearly to customers and leadership.

• Provide technical guidance, training, and escalation support to Network Engineers; research emerging technologies and recommend practical infrastructure improvements.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Advanced troubleshooting and problem-solving skills across complex, multi-customer network environments.

• Ability to prioritize multiple incidents, requests, changes, and projects while maintaining organization and timely customer communication.

• Working knowledge of network security, configuration integrity, access controls, change management, and regulated-industry expectations.

• Ability to translate customer-reported symptoms into technical requirements, identify likely root causes, and ask effective diagnostic questions.

• Clear written and verbal communication skills with customers, technical teams, vendors, relationship managers, and leadership.

• Ability to remain effective under pressure, take ownership of unfamiliar issues, exhaust available resources, and escalate appropriately.

Education and Experience

• Minimum of three years of successful, in-depth experience in network engineering, network operations, managed services, or a related technical field.

• Education from an accredited university, college, or trade school in information technology, networking, computer science, or a related field, or an equivalent combination of relevant training and experience.

• Experience supporting customer-facing network environments and coordinating infrastructure implementations, migrations, or upgrades.

Preferred Qualifications

• Relevant certifications such as Cisco CCNA or CCNP, Palo Alto Networks PCNSA or PCNSE, Fortinet certifications, or Microsoft role-based certifications.

• Experience supporting financial institutions, managed-service customers, or other regulated environments.

• Hands-on experience with Cisco Meraki, Cisco Secure Client, Cisco ISE, Palo Alto GlobalProtect, Fortinet, Azure networking, and network monitoring or automation tools.

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary