Bachelor's degree and 5+ years of related experience, or equivalent education and experience
Active TS/SCI with CI Polygraph security clearance required
Experience in a technical operations environment
Proficiency with Ticketing Systems (e.g., Service Now, Remedy)
Knowledge of Linux, Windows, Virtualization, Cloud, and Networking
Responsibilities
Monitor ISP hosting equipment and services in a fast-paced environment
Manage calls in a 24x7 monitoring center and respond to incidents
Create and assign Incidents in the Incident Management system
Assist with troubleshooting to restore full Mission Capability
Investigate procedural discrepancies and identify process improvements
Benefits
Family Medical, Dental, and Vision coverage
Pet Insurance
Paid Time Off (PTO)
Maternity/Paternity Leave
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance
Flexible Work Schedules
Full Job Description
Typically requires a Bachelor's degree and at least 5 years of directly related experience, or equivalent combination of education and experience
A TS/SCI with CI Polygraph is required to begin employment.
This position is responsible for monitoring the Infrastructure Service Provider (ISP) hosting equipment and services consisting of computers (server), networks, storage, and backup & archive, all in a fast-paced environment.
Tasks include answering and managing calls in a 24x7 monitoring center, providing prompt and professional responses to incidents and inquiries, monitoring system dashboards for the status of services, creating Incidents in the Incident Management system, assigning Incidents to the appropriate Tier-2/Tier-3 assignment groups, assisting with troubleshooting services to restore full Mission Capability, and/or coordinating with other service Providers when incidents span system boundaries.
Investigate and rectify procedural discrepancies as well as identifying areas of process improvement.
Experience in a technical operations environment
Experience using a Ticketing Systems (Service Now, Remedy, etc.)
Linux, Windows, Virtualization, Cloud, and Networking experience
Self-motivated with the ability and desire to learn complex systems with little direction
Serve as a mentor to peers
Routine interaction with multiple customers.
Solid written and verbal communications skills
Ability to multi-task
Strong analytical and troubleshooting skills
Typically requires a bachelor's degree and a minimum of 2 years or prior relevant experience
Must have active and transferable U.S. government issued TS/SCI with poly security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Experience in a technical operations environment
Experience with Windows
This position will work a "Panama Schedule" for 24/7 shift coverage, 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off, each team works the same shift (day) for 28 days then switches to the other shift (night) for the next 28 days.
On start date- Must have an active DoD 8570 IAT Level 2 certification (or higher) on start date. IAT Level 2 requires one or more of the following Professional Certifications: Security+, CE, CCNA Security, GICSP, GSEC, SSCP, CySA+, CND
Desired Qualifications
Excellent interpersonal and communication skills, with a focus on clarity and professionalism
Experience with Linux
Experience with Science Logic
Experience with virtual/cloud computing technologies such as Citrix VMware, Amazon Web Services (AWS)
Experience with storage products from Oracle, EMC, Dell, Isilon, NetApp
Have a current DODI 8570.01-M IAT Level II (minimum) Certification or be willing to obtain the certification
Benefits:
ANS offers excellent compensation along with a generous benefits package to include:
Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Insurance
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
