What you'll doJoin us at a pivotal stage of growth as we build and scale a next-generation Network Operations Center supporting mission-critical communications. This is an opportunity to shape the future of operations, build a high-performing team, and drive operational excellence in a dynamic and highly visible environment.
The day-to-day- Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery
- Drive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience
- Recruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth
- Champion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability
- Design and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality
- Partner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives
- Build and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success
- Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience
What you'll need- Proven experience building and leading a team in a network operations, network engineering, or IT operations environment
- Experience developing operational processes, procedures, and performance standards that drive service excellence
- Demonstrated ability to lead incident response activities and coordinate efforts during service-impacting events
- 3+ years' experience in satellite communications (SATCOM) operations or support
- Experience leading, mentoring, or supervising technical staff, including coaching, training, and performance management
- Proven success collaborating with cross-functional teams, customers, vendors, and external service providers
- Strong understanding of networking concepts, troubleshooting methodologies, and operational best practices
- Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders
- Strong analytical, problem-solving, and decision-making abilities
- Validated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered
- Current DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire
- Qualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements
- US Government position. US Citizenship required
- Active DoD TS/SCI security clearance
- Ability and willingness to travel up to 25%
What will help you on the job- ITIL understanding
- AI and other automation platforms
- Firsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA)
- A collaborative attitude, with a readiness to collaborate in a distributed team environment
Salary range$144,000.00 - $227,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
