Job Description:
Primary Location: Wellesley, Massachusetts
Network Operations Analyst
Permanent Full-Time
In-office requirement of five (5) days per week
Enterprise Network Services seeks a Network Operations Analyst to join the Network Operations team. This team is accountable for operating network and connectivity services that allow the Sun Life community to digitally interconnect devices and support data, voice, and video communications with customers, suppliers, advisors, and partners. This is an office-based role requiring regular on-site presence.
The Network Operations Analyst is responsible for the operations, maintenance, and protection of local and field networks, as well as Sun Life Financials’ global WAN resources.
The Enterprise Network Services group provides networking infrastructure services for Sun Life Financials’ local and wide area networks, including firewalls, load balancing, ISP provisioning, physical and logical network design, wireless LAN, remote access VPN, VoIP, IP address management, routers, and switches.
Responsibilities
- Support first-level issues for Sun Life network infrastructure.
- Accept, triage, analyze, complete, assign, and manage incidents and problems in alignment with the ITIL model.
- Follow the ITIL model for changes required to network devices.
- Apply hardware and software knowledge to ensure solutions integrate effectively into the existing environment.
- Work with the Operations Command Centre on incident tickets transferred to the group and ensure knowledge base articles are accurate.
- Work with second- and third-level teams to keep documentation accurate.
- Manage work across multiple locations, with potential travel between Toronto, Waterloo, and Wellesley.
- Use project-planning skills to complete assigned tasks on time and within budget.
- Consult with internal and external clients to determine requirements for successful project deliverables.
- Provide advice and backup support to other analysts and network support personnel.
- Work with external vendors, service providers, and other infrastructure teams as required.
- Manage the full lifecycle logistics of network hardware, including receiving equipment from vendors, validating shipments, and maintaining chain-of-custody records.
- Stage network equipment by applying approved configurations, firmware, labels, and deployment documentation before shipment or installation.
- Coordinate secure packaging and shipping of network hardware to offices, track deliveries, and confirm receipt.
- Maintain accurate hardware inventory and asset records, including stock levels, locations, serial numbers, assignments, and lifecycle status.
- Coordinate warranty replacement and return-material-authorization activities with vendors, including replacement tracking and return of defective equipment.
- Coordinate secure decommissioning and environmentally responsible recycling of end-of-life hardware in accordance with corporate asset-management, data-handling, and sustainability requirements.
- Support overtime outside regular business hours when needed.
Qualifications
- Experience supporting network devices.
- Knowledge of TCP/IP and related protocols.
- Knowledge of LAN and WAN technologies, including routers, switches, analyzers, routing protocols, and network management.
- Knowledge of DNS, DHCP, load balancing, VPN gateways, and firewalls.
- Computer Science, Mathematics, or Engineering degree or diploma.
- Industry-recognized certifications such as Cisco CCENT, CCT, or CCNA.
- Understanding of cabling types and etiquette.
- Experience with hardware receiving, deployment staging, shipping, asset inventory, vendor warranty processes, and equipment recycling is an asset.
What’s in it for you?
- An office-based role that supports close collaboration with Network Operations colleagues and hands-on network hardware activities.
- Competitive salary and bonus structure influenced by market range data.
- Pension, stock, and savings programs to help build long-term financial security.
- A collaborative and inclusive culture.
- Participation in continuous improvement initiatives that support digital enterprise experience.
- Professional development aligned to Sun Life’s purpose of helping clients and employees achieve lifetime financial security and live healthier lives.
- A practical dress code based on the needs of the day.
- Opportunities to explore a variety of career paths and build a strong internal network.
Salary Range: $72,500 - $108,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
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IT - Technology Services
18/12/2026
