Your role and responsibilities
As a Delivery Consultant for the TEL Automation Platform - Network Management, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their Network Management products. This role specializes in Technology Expert Labs for Network Management within IBM's Automation Platform.
Your primary responsibilities will include:
• Deliver Client Services: Provide clients with expert services to optimize their Network Management products, including configuration, deployment, adoption, usage, and analysis.
• Implement and Integrate Solutions: Apply knowledge of Automation and Network Management products, such as Concert, SevOne NPM, and NS1, to deliver solutions that meet client needs.
• Support Product Adoption: Assist clients in adopting and using Automation and Network Management products, ensuring they get the most out of their technology investments.
• Analyze Client Needs: Work with clients to understand their Automation and Network Management requirements and develop strategies to address them.
• Collaborate with Clients: Work closely with clients to ensure successful solution delivery and provide ongoing support as needed.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Exposure to Network Management Products: Familiarity with Automation and Network Management products, including Concert, SevOne, and NS1
- Experience with Solution Implementation: Knowledge of implementing solutions to meet client needs, at enterprise and telecom scale
- Understanding of Client Needs Analysis: Exposure to analyzing client needs and developing strategies to address them
- Familiarity with Product Adoption Support: Experience supporting clients in adopting and using products
- Exposure to Collaborative Solution Delivery: Familiarity with working closely with clients to ensure successful solution delivery and providing ongoing support as needed
- Technical Proficiency, including:
- Extensive Linux and shell experience, including databases and scripting
- Advanced knowledge of API paradigms
- Experience in implementing and managing Cloud Computing and orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift
- Software Defined Networking experience, e.g. SD-WAN, Cisco ACI
- Experience with full software development lifecycle (from analysis through development, test, delivery, in-service, disposal)
- Experience with AI-assisted development and documentation
Preferred technical and professional experience
- Additional Network Management Tools: Exposure to other Automation and Network Management tools and technologies, beyond those liste
- Advanced Solution Implementation: Experience with implementing complex solutions by integrating multiple products
- Industry-Specific Knowledge: Familiarity with industry-specific Automation and Network Management challenges and solutions
- Technical Proficiency, exposure to:
- DevOps and CI/CD automation
- Security postures, including application risk management and profiling, secrets management, and certificates management
OTHER RELEVANT JOB DETAILSIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.