Full Job Description
Description
The role is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephone, data center (physical and Cloud based), security systems and other electronic infrastructure.
Responsibilities
• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Develop, implement, and maintain procedures, and associated training plans for network resource administration and appropriate use.
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
• Establish service level agreements with end users.
• Provides "ownership" of problems thru final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization's network and cloud based infrastructure.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site, off-site, and cloud based data centers.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Oversee the administration of user accounts, permissions, and access rights in AD.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Provide guidance to junior members of the team.
Position Requirements
• Four-year university degree or college diploma required, preferably in the field of computer science or other related academic fields.
• 5 years of relevant work/management experience.
Knowledge & Experience
• 5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 2 years successful leadership of an infrastructure team.
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Linux security, Cloud security, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery.
• Conversant with programming and shell scripting languages such as Python, PHP, and BASH.
• Conversant with linux command line.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, network interface cards, and so on.
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience installing network cabling and telephony systems.
Personal Attributes
• Good understanding of the organization's goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into networking issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities, a MUST.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
Job Environment and Conditions: Working conditions are indoors in environmentally controlled conditions.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. Must be able to freely get to appointments with their own transportation. Some possible physical lifting of stacks of magazines if required during distribution.
