Strong understanding of networking hardware and concepts
Hands-on experience with Juniper and Cisco equipment
Ability to read technical diagrams and schematics
Excellent problem-solving and analytical skills
Flexibility to adapt to changing work hours and environments
Strong communication skills, both written and verbal
Responsibilities
Foster team culture and build trust among members
Inspire and motivate the team to achieve goals
Implement quality goals and action plans
Provide ongoing training and compliance education
Support project management in resource selection
Troubleshoot and resolve network issues
Collaborate with engineers and project managers for successful project delivery
Benefits
Opportunities for global travel
Ongoing training and professional development
Supportive team culture
Dynamic work environment
Flexibility in work hours to meet customer needs
Full Job Description
WHAT YOU WILL DO:
The Network Team Lead will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers.
This position will require a combination of travel to various customer sites globally as well as remote support.
KEY RESPONSIBILITIES:
Understand and project the team culture
Build trust between team members.
Inspire and motivate teamwork for achieving goals.
Influence valuable changes.
Be open to new ideas coming from team members.
Consult frequently with key team members.
Establish an open discussion for decision-making.
Distinguish the team from others - create an identity for the team
Train new resource on EOS/client standards
Ensures all employees receive the appropriate training and education, including ongoing compliance training.
Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
Practices cost improvement strategies, maintaining profitability and growth of area.
Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
Implements location-specific and area quality goals and action plans in order to achieve quality standards.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Participate in the hiring of new field resource
Represent the EOS in meetings with Clients
Ensure Day and Project level documentation is completed
Train and uphold EOS Skills and Standards
Understand skillsets and properly assign technicians to project teams
Decipher complex Design Packs and appropriately convey questions or changes with Project Management
Work with Project Management to help assign technicians to projects
Troubleshoot and resolve issues in the network environment
Ability to provide technical support through various means of communication
Collaborate easily with network engineers and project managers
Assisting network engineers in the form of network design, implementation, and problem resolution
Support the onsite team to meet quality, productivity, turnaround time and other expectations
Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder
ESSENTIAL CRITERIA:
Must have experience leading teams
Must be able to read and understand SOP/DPKs to ensure everything is done correctly
Must be agile, and exhibit a strong sense of urgency
Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
Good organization and time management skills with proven ability to manage multiple priorities
Good written and verbal communication skills
Must have critical thinking and problem-solving ability
Be flexible and adaptable to change and hours of work, to meet the needs of the customer
The ability to accurately communicate directions to technicians onsite or abroad
The desire to grow through learning and taking on new projects
Storied experience of networking hardware - routers, servers, switches, PDU's, copper and fiber optic cabling
Excellent organizational, interpersonal, time management, written and oral communication skills.
Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.
Ability to read technical network diagrams, schematics and port maps
Ability to interpret rack build layouts and bills of materials
Previous experience in a similar role
Good understanding of networking concepts and a desire to build skills in this area
Candidate must be able to lift up to 50 pounds
Excellent analytical, problem-solving skills and strong attention to detail.
Ability to diagnose advanced technical problems and find the root cause.
Ability to work in and encourage fast paced and dynamic environment
Combination of at least 8 years' Data Center Network Deployment experience or;
8 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment
Must be available to work outside of normal business hours
Must be available to travel to various customer sites within the US, and globally if required
DESIRABLE CRITERIA:
5+ Network Infrastructure deployment experience and 3+ Years EOS Network Infrastructure deployment experience
OR 4+ EOS Network Infrastructure deployment experience and a Qualifying Certification (CCNA, CDCTP, DCIS, etc).
OR a reasonable combination of these ideas.
Bachelor's Degree/Associates Degree
CCNA / CDCTP / ECC / BICSI / DCIE
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
