DescriptionThe Network Engineer is a central university office position responsible for voice, data and wireless engineering for Emory Enterprise communications systems.
KEY RESPONSIBILITIES:
- Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
- In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures, and interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
- Develops software and tools for optimizing network monitoring and performance.
- Installs, configures, maintains, and troubleshoots network services and devices.
- Interacts with customers to resolve network issues.
- Performs inspections and upgrades. Develops and maintains documentation.
- Monitors network performance and prepares usage and outage statistics and post-mortem analyses to document incidents and provide histories for future reference and research.
- Designs system configuration.
- Collaborates with others for active maintenance and future growth.
- Sets policies, guidelines and best practices.
- Reports on results.
- This position acts as a subject matter expert on network communications and provides auxiliary support for other Emory IT services, and supports other Library Information Technology Services (LITS) and Healthcare staff to troubleshoot and resolve network and service related issues at the customer premise.
- This position can provide 24 x 7 on-call support to assist with restoring service.
- Has the aptitude to perform troubleshooting, testing, scripting and coding and demonstrates leadership and mentoring of less-experienced technicians.
- Provides support without direction, and support modifications/changes to configuration.
- Reports to the NOC Manager, or the Run or Build Manager of Network Services.
- Performs other duties as required.
MINIMUM QUALIFICATIONS:
- A bachelor's degree in computer science, computer engineering, or related field, and five years of related IT experience, OR an equivalent combination of education, training, and experience.
NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.
