Overview
The Network Engineering Team shall perform a detailed root cause analysis and assess overall impact with respect to incidents and problems relating to the applications which cannot be resolved by the Tier 1 or Tier 2 Support teams. The Network Engineering Team also modifies the code and/or changes the configuration, if required, to correct the identified defect, and performs necessary acceptance testing before re-issuing the code for general use. Tier 3 performs application capacity planning, life cycle management, development, customization, and maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for responding to trouble tickets from the Help Desk automated trouble ticketing system.
- Performs network-related hardware and software System Administration functions best suited for after hours, including patches, upgrades, service packs, hotfixes, etc. to ensure system availability, reliability, and serviceability.
- Analyze and resolve network connectivity issues including, but not limited to, network outages, switch failures, network performance, network interface card (NIC), cabling, TCP/IP configuration, etc.
- Provide Maintenance and resolve issues in relation to Wide Area Network (WAN) technologies including, but not limited to, routers, 16.3.2.1 ATM, Frame Relay, etc.
EDUCATION AND EXPERIENCE:
Must maintain a current Cisco Certified Network Professional (CCNP) certification.
At least four (4) years of experience working with the TCP/IP networking environment; familiarity with Domain Names Services (DNS), etc.
SKILLS, KNOWLEDGE AND ABILITIES:
- High level of familiarity with networking technologies and capable of troubleshooting all levels of network connectivity issues including, but not limited to, network outages, switch failures, network performance, network interface card (NIC), cabling, TCP/IP configuration, etc.
- Knowledge of and familiarity with Wide Area Network (WAN) technologies including, but not limited to, routers, 16.3.2.1 ATM, Frame Relay, etc.
REASONABLE ACCOMODATIONS
Reasonable accommodation may be made to enable individuals with disabilities to perform the following essential functions.
SUPERVISOR RESPONSIBILITY
No.
WORK ENVIRONMENT
A professional office in which typical office equipment and information technology is used.
PHYSICAL REQUIREMENTS
The physical demands described must be met by an employee to perform the essential functions of the job. The employee must be able to: see, hear, and speak; lift objects weighing up to 20 pounds; sit for extended time; and use a personal computer and typical peripheral devices.
TRAVEL
No.
WORK AUTHORIZATION/SECURITY CLEARANCE
Candidates must have the the ability to obtain and maintain a Public Trust clearance. U.S. Citizenship is required.
ADDITONAL QUALIFYING FACTORS
Must have the ability to obtain and maintain a security clearance. In addition, a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States are required.
BENEFITS:
For more information please visit https://careers-tatitlek.icims.com/
Salary$120,000.00+ DOE
