Candidates must be ready to travel regularly around the country for installation. This position is on a flex schedule, meaning more hours may need to be put in one week and then balanced with less another week occasionally.
Responsibilities- Design, deploy, configure, and administer complex network environments across multiple geographic locations
- Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally
- Create and update technical and process documentation
- Skilled in the areas of enterprise architecture and engineering, cross-domain systems, platform engineering, applications and databases, network services, cybersecurity, information security, end-user services, telephony, video, and Agile project management
- Follow established processes to deploy network infrastructure and commodities such as routers, switches, firewalls, load balances, WAN optimizers, etc.
- Work with network architecture to plan, design, implement, and validate new Wi-Fi networks and wired/wireless Cisco and Meraki networks using AirMagnet, other approved tools and defined procedures
- Work with tiered support teams to resolve high-priority incidents, perform trend analyses, and update knowledge management repositories to ensure that similar incidents in the future can be resolved without the need to escalate to higher levels
- Use tools such as SNOW, Splunk, StealthWatch, AlgoSec, New Relic, SolarWinds, and other log evaluation and monitoring tools; identify and perform corrective actions on network devices by using smart hands, remote access tools, and vendor agreements
- Work with the local exchange carriers and telecom providers to install, test, and troubleshoot during deployments
- Serve as an after-hours Data Deployment Engineer SME, to avoid impacting business for circuit installs
- Develop detailed SOWs that include requirements for installation and/or decommissioning projects
- Test and document new components, automatically where possible, as part of the deployment process, inputting updates into the asset management database
- Verify delivery of components and associated material and supplies to ensure compliance with the approved design and task statements
- Use the Rollout Operation Call (ROC) to coordinate new deployments and infrastructure and commodity replacements
- Manage relationships with manufacturers' technical support teams to perform technical analyses, trouble resolution, design reviews, reporting, and user training
- Develop a roadmap to support future strategy and business mission; assist in planning for the future strategy of network and provide budgetary information as needed
- Use Agile tools such as JIRA, Confluence, and MS Teams to provide transparency and allow information to be visible in real time and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams
- Work with the network performance team and provide recommendations on changes required in the environment, on the network, or to any device/service within the infrastructure; and upon government approval, execute the change
Requirements- US Citizenship with the ability to obtain and maintain DHS Suitability
- Public Trust Clearance
- 7 or more years of related experience
- Ability and desire to work in a fast-paced, rapidly changing, collaborative environment
- Strong troubleshooting and analytical skills
- Strong critical thinking, complex problem solving, appropriate judgement, and decision-making skills
- Experience with major cloud providers preferred
- Possess superior technical aptitude and effective written and verbal communications skills
- Familiarity with all of some of the following tools strongly preferred:
- Ansible
- ARX
- Cisco, ISE, Prime, UCS
- Infoblox
- NexusOS
- New Relic APM/Synthetics/Insight
- Puppet
- Riverbed
- SCOM
- ServiceNow
- SolarWinds
- Splunk
- StealthWatch
- Git/GitHub/Jenkins
- Jira and Confluence
Desired Skills- Professional certifications such as CCENT, CCNA, CCNP, ITIL v4
- Bachelor's degree in Computer Science or related field
- Familiar with tools including: ServiceNow, GitHub, Jira, Confluence
- Experience with ITIL, DevSecOps, and Agile concepts
- Experience supporting Government contracts
