OverviewThe Network and Data Center Manager is responsible for the management, maintenance, configuration, and reliable operation of Analysis Group's network and data center infrastructure. This position manages the Network and Infrastructure Systems Engineering teams and provides technical leadership for the firm's server, network, storage, backup, and disaster recovery environments. The Network & Data Center Manager is responsible for ensuring infrastructure services are reliable, secure, scalable, and appropriately maintained while developing and implementing infrastructure strategy and standards.
Essential Job Functions and Responsibilities:- Manage the Network and Infrastructure Systems Engineering teams, including providing technical leadership, mentoring, performance management, workload prioritization, and professional development
- Oversee the design, configuration, maintenance, monitoring, and troubleshooting of the firm's network, server, storage, virtualization, backup, and data center infrastructure
- Provide technical leadership for Cisco enterprise networking technologies, including routing, switching, wireless, and related network infrastructure
- Manage Dell server infrastructure and associated data center hardware, as well as storage and virtualization platforms, including Dell and Pure Storage technologies and VMware
- Take ownership of enterprise backup and recovery technologies for on-prem and cloud-based systems
- Develop, maintain, and regularly test disaster recovery processes for critical infrastructure systems
- Work with Information Security to manage infrastructure security, updates, patches, access rules, vulnerability remediation, and other security requirements
- Lead the response to critical infrastructure incidents and coordinate troubleshooting and resolution across internal teams and vendors
- Conduct root cause analysis for significant infrastructure incidents and ensure appropriate corrective actions are completed
- Establish and maintain infrastructure standards, operational procedures, technical documentation, network diagrams, system configurations, and service records
- Maintain asset management and system inventory, including hardware, software, licensing, maintenance agreements, and related technical specifications
- Evaluate infrastructure capacity, performance, and lifecycle requirements and make recommendations for upgrades and replacements
- Identify opportunities to automate infrastructure administration, monitoring, backup, recovery, and disaster recovery processes
- Assist with managing infrastructure vendors and service providers around licensing, maintenance, and hardware refresh planning
- Work independently and collaboratively with Information Security, Cloud, Service Desk, application teams, and other IT teams
- Manage 24x7 on-call coverage and participate in troubleshooting and resolution of critical infrastructure issues as necessary
Qualifications:- Bachelor's degree preferred. Degree in computer science, information technology, engineering, or related discipline
- Minimum of 8 years substantive relevant work experience required, 10-15 years preferred
- Previous experience managing or leading technical infrastructure teams
- Proven experience managing, mentoring, and developing technical staff
- Strong technical knowledge of enterprise networking, server, storage, virtualization, backup, and data center technologies
- Proven experience and success with virtualization, VMware, or equivalent
- Firm understanding of Windows system administration and security required; additional experience with Linux and Unix is helpful
- Strong knowledge of enterprise backup, data protection, and disaster recovery technologies and best practices
- Experience developing, implementing, maintaining, and testing disaster recovery processes
- Strong knowledge of implementing and effectively developing IT operations best practices, including security, storage, data protection, availability, and disaster recovery
- Strong interpersonal, written, and oral communication skills
- Proven analytical, troubleshooting, and problem-solving abilities
- Highly self-motivated and directed, with keen attention to detail
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Experience working in a hybrid Microsoft Azure and on-premises infrastructure environment is a plus
- Eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future
Analysis Group offers competitive compensation and a comprehensive benefits package. The estimated salary range for this position is $150,000-$175,000. Compensation offered will be based on a number of factors including work experience, education, and skill level. This role is eligible for a discretionary annual bonus that is determined in large part by individual performance. To learn more about our benefit offerings, click here.
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