Position SummaryThe System Administrator supports SFBU's secure, reliable, and modern technology environment by administering network, server, cloud, identity, security, and enterprise application platforms. The role serves as a key technical resource for Digital Infrastructure Services and Tier 2 infrastructure support, combining hands-on infrastructure administration with application support, automation, cybersecurity, documentation, and end-user service.
The successful candidate will be comfortable using AI-assisted tools, scripting, and automation to improve IT operations while applying appropriate security, privacy, and change-management practices.
This is a full-time, non-exempt, on-site position based at our Fremont, California, campus.
Responsibilities include, but are not limited to: Core Systems, Network, and Security Administration- Install, configure, monitor, and maintain network infrastructure, including routers, switches, firewalls, VPNs, wireless networks, and related services.
- Perform regular backups, recovery operations, and system upgrades to maintain robust system availability.
- Administer enterprise firewall platforms and approved network security policies, including network segmentation, NAT, remote-access/site-to-site VPNs, traffic analysis, firmware updates, vulnerability remediation, and troubleshooting.
- Monitor system and network performance, investigate alerts and security incidents, and analyze logs and network usage to maintain availability, performance, and security.
- Administer physical and virtual servers; perform patching, upgrades, backup and recovery operations, capacity monitoring, and security hardening.
- Endpoint management for Core Systems responsibilities, including Windows/macOS management, software deployment, patching, device policies, and lifecycle management.
- Manage cloud resources such as AWS and Microsoft Azure in alignment with institutional security and operational requirements.
- Administer identity and access controls, including SSO, MFA, privileged access, account lifecycle, and role-based access.
- Troubleshoot complex network, server, endpoint, application, and connectivity issues and coordinate with vendors when escalation is required.
Application Administration - Administer Google Workspace, including users, organizational units, groups, shared drives, Gmail settings, security controls, 2-Step Verification, administrative roles, reporting, and troubleshooting.
- Support enterprise SaaS and campus applications, ensuring secure configuration, availability, integrations, licensing, and alignment with academic and business needs.
- Administer and support Canvas LMS, including user and account administration, roles and permissions, courses and subaccounts, authentication, integrations, LTI applications, reporting, troubleshooting, and coordination with academic and administrative departments.
- Develop, test, and document application configurations, upgrades, integrations, and operational procedures.
- Maintain technical documentation, knowledge-base articles, system diagrams, standard operating procedures, and end-user guidance.
- Partner with departments to understand business processes and translate requirements into secure, maintainable system improvements.
- Provide technical support for Salesforce integrations with other institutional systems, including Canvas LMS, Google Workspace, identity platforms, and other enterprise applications if needed.
Automation, Scripting, and AI-Enabled IT Operations - Use PowerShell and other scripting or command-line tools to automate repetitive administrative tasks, reporting, configuration, account management, and troubleshooting.
- Improve IT workflows through automation, APIs, integrations, and low-code/no-code tools while maintaining appropriate controls and documentation.
- Use approved AI tools responsibly to accelerate technical research, troubleshooting, documentation, data analysis, scripting, knowledge creation, and operational workflows.
- Evaluate AI-generated output for accuracy, security, privacy, and institutional policy compliance before implementation or distribution.
- Explore practical uses of AI and automation that improve IT service quality, consistency, and efficiency.
Technical Support, Projects, and Collaboration - Provide responsive technical support for system, network, security, and application issues across a diverse campus community.
- Participate in technology projects, upgrades, deployments, security initiatives, and cross-functional committee work.
- Provide technical guidance for business-process improvements and support other IT Services team members as needed.
- Coordinate with vendors and service providers for implementation, troubleshooting, licensing, support, and lifecycle management.
- Perform additional responsibilities and tasks as assigned.
Job Requirements and Qualifications - Bachelor's degree required.
- At least 3 years of related system, network, cloud, security, or enterprise application administration experience; higher education experience is preferred. An equivalent combination of relevant experience, training, and education may be considered.
- Hands-on experience administering network infrastructure and firewalls, including security policies, VPNs, routing, troubleshooting, and firmware/security updates.
- Hands-on experience administering Google Workspace in an organizational environment, including user lifecycle, groups, security settings, administrative roles, and troubleshooting.
- Working knowledge of Windows Server, virtualization, endpoint management, patching, backup/recovery, and identity/access management concepts.
- Practical PowerShell scripting experience and the ability to use scripting, APIs, or automation tools to improve IT operations.
- Familiarity with modern AI tools and demonstrated ability to use AI responsibly for technical research, documentation, scripting, analysis, and workflow improvement.
- Understanding of cybersecurity fundamentals, including least privilege, MFA, SSO, vulnerability management, logging, incident response, and secure configuration practices.
- Strong troubleshooting, analytical, documentation, organizational, written, and verbal communication skills.
- Experience with higher education technologies such as learning management systems, classroom/AV platforms, print management, endpoint management, RMM/MDM, or IT service management systems.
- A service-oriented and professional approach, with a genuine interest in supporting students, faculty, and staff from diverse backgrounds.
Preferred Qualifications - One or more relevant industry certifications are a plus, including Google Workspace Administrator, Microsoft, AWS/Azure, Palo Alto Networks, Cisco/Aruba, Salesforce Administrator, or comparable certifications.
Work Environment & Physical Demands - Must be able to lift and carry up to 50 lbs.
- The employee is required to crouch, walk, reach, grasp, carry, and push.
- The employee is occasionally required to sit or stand for long periods.
Salary: $48.72 - $58.97 per hour
This position description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time, with or without notice.
