Exempt
Earliest Start Date Immediately
Salary Salary commensurate with experience
Hours per Week 40 hours weekly
Hiring Department Office of the Chief Information Officer
Required Application Materials A resume and letter of interest is required to apply. Candidates under final consideration will also be required to submit professional references, college degree information, and employment history to an online third-party vendor.
Purpose of Position Manage network infrastructure and lead technical operations within the Infrastructure Team, with responsibility for enterprise networking, network security, servers, storage, and virtualization infrastructure. Oversee the design, deployment, monitoring, support, lifecycle management, and continuous improvement of this infrastructure, including routing and switching, wireless connectivity, data center connectivity, firewalls, remote access, enterprise storage and physical/virtual servers.
Develop operational roadmaps, project plans, milestones, and delivery expectations. Provide leadership, staff supervision, coaching, and day-to-day technical direction to network engineers, infrastructure staff, and project contributors. Serve as a hands-on technical lead for complex infrastructure projects and coordinate reliable, secure, and sustainable infrastructure delivery. Establish priorities; assign and review work; identify blockers; mentor team members; support employee performance and development; and communicate progress, risks, and operational issues.
Essential Functions - Team Leadership, Supervision, and Technical Direction: Supervise assigned staff and provide day-to-day technical direction to infrastructure staff and project contributors. Establish priorities; assign and review work; identify blockers; provide coaching, feedback, and mentoring; conduct performance evaluations; address performance issues; participate in recruitment, selection, hiring, onboarding, and separation decisions; and reinforce technical and operational standards in accordance with organizational policies.
- Network and Infrastructure Operations: Lead the design, deployment, operation, and support of enterprise network and infrastructure services, including routing, switching, wireless connectivity, firewalls, remote access, data center connectivity, virtualization platforms, physical and virtual servers, enterprise storage, and related Microsoft Azure services.
- Planning and Delivery: Develop and maintain operational plans, infrastructure roadmaps, project milestones, and delivery expectations. Monitor and communicate progress, risks, dependencies, and key decisions to leadership and stakeholders.
- Incident and Problem Management: Lead response to network and infrastructure outages, service degradations, and platform failures. Coordinate technical resources during high-severity incidents, support root cause analysis, and ensure corrective actions are documented and implemented.
- Capacity and Lifecycle Management: Lead capacity planning and lifecycle activities for network, security, server, virtualization, and storage infrastructure. Develop recommendations for hardware, software, licensing, maintenance, managed services, refresh cycles, and cost-effective improvements.
- Architecture and Continuous Improvement: Maintain roadmaps for assigned infrastructure domains. Support modernization, redundancy, automation, and operational standards that improve reliability and long-term supportability.
- Vendor and Service Management: Coordinate vendor relationships, managed service contracts, licensing, and service-level expectations for network, security, server, virtualization, storage, and managed infrastructure services.
- Security and Compliance: Reinforce infrastructure security practices, including firewall policy management, network segmentation, secure configuration, privileged access, vulnerability remediation, system patching, and alignment with organizational security and compliance requirements.
- Documentation and Reporting: Maintain network diagrams, operational runbooks, configuration standards, change records, and infrastructure reports.
- Disaster Recovery and Business Continuity: Lead infrastructure-related disaster recovery and continuity planning. Ensure redundancy, recoverability, and failover capabilities are tested, documented, and maintained.
- Customer Coordination: Serve as a liaison with U.T. System Administration departments, U.T. institutions, information security teams, vendors, and other partners on infrastructure, security, and connectivity matters.
- Organizational Capability Building: Connect team priorities to functional goals. Establish and support performance objectives for direct reports and provide training, coaching, feedback, mentoring, and documentation that strengthen team capability, operational coverage, and service delivery.
- Other duties as assigned.
Knowledge, Skills & Abilities - Supervises technical staff and manages personnel functions, including recruitment, performance management, employee development, work assignments, and operational delivery.
- Extensive knowledge of enterprise networking, including routing, switching, network infrastructure, operational support, and Juniper or equivalent networking technologies.
- Working knowledge of network monitoring, performance analysis, capacity planning, infrastructure lifecycle management, and service availability.
- Understanding of enterprise network security, including firewalls, segmentation, access controls, vulnerability remediation, and zero-trust principles.
- Familiarity with virtualization, physical and virtual servers, enterprise storage, Microsoft Azure networking services, and integration with on-premises infrastructure.
- Ability to lead incident response efforts, analyze infrastructure performance and risks, and evaluate technology solutions based on reliability, security, compatibility, and cost.
- Ability to communicate effectively with technical and non-technical stakeholders
- Strong organization skills with the ability to manage multiple operational and project priorities.
Required Qualifications - Bachelor's degree and five (5) years of related experience in enterprise IT infrastructure operations, or a related field; or high school diploma/GED and eight (8) years of related experience.
- Experience must include hands-on responsibility for enterprise infrastructure operations across multiple domains, such as networking, physical and virtual servers, virtualization platforms, enterprise storage, and data center technologies, including two (2) or more years leading infrastructure operations and projects, with at least one (1) year of supervisory, work-lead, or comparable staff management responsibility.
This position requires the ability to maintain the security and integrity of UT System Administration and its infrastructure.
Preferred Qualifications - Higher Education IT-based experience.
- Juniper Networks, Palo Alto Networks, VMware, Microsoft infrastructure or Azure certification, or an equivalent industry or vendor-neutral certification.
- Experience administering Juniper or equivalent enterprise routing, switching, wireless, and network-management platforms.
- Experience administering Palo Alto Networks or equivalent enterprise firewall, remote-access, security-policy, and centralized management platforms.
- Experience supporting VMware or equivalent virtualization platforms, physical and virtual servers, and enterprise storage technologies.
- Experience integrating on-premises network and infrastructure services with Microsoft Azure.
- Experience applying ITIL practices to incident, problem, and change management.
- Experience with network automation, infrastructure-as-code, and scripting tools or equivalent technologies.
Working Conditions - May work around standard office conditions
- Participation in 24/7 on-call rotation for system availability
- Repetitive use of a keyboard at a workstation
- Use of manual dexterity
- Lifting and moving objects
- Uses standard office equipment
- 10% Travel
- Requires occasional evening or weekend hours
- Hybrid work environment (remote & office)
Additional Information The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to a minimum of 20 hours per week and at least 135 days in length. Participation in TRS is mandatory.
A background check will be conducted on candidates under final consideration. The background check may include any or all of the following: criminal history check, prior employment verification, education verification, professional references check, and motor vehicle records check. Background checks are conducted by third-party vendors. Upon request form the third-party vendor, candidates under final consideration must provide the required information for the background checks to be completed.
