2+ years of Network Support experience in an enterprise environment
Experience supporting multi-site or distributed network environments
Strong hands-on experience with Cisco switching platforms and CLI
Cisco Certified Network Associate (CCNA)
Self-starter with a positive attitude and passion for learning networking technologies
Strong troubleshooting skills and ability to respond quickly to service impacts
Excellent communication skills for conveying technical information to diverse audiences
Team player who actively participates in projects
Strong planning and organizational skills in an agile work environment
Responsibilities
Own operational responsibility for enterprise LAN/WAN environments across multiple sites.
Independently analyze, troubleshoot, and resolve complex network issues.
Configure, deploy, and maintain network infrastructure including switches and wireless access points.
Manage Network Infrastructure Support Tickets and escalate as necessary.
Identify opportunities to improve network reliability and operational efficiency.
Create and maintain documentation related to network configuration and processes.
Participate in compliance activities and on-call rotation.
Benefits
Comprehensive medical, dental, and vision benefits
401k plan with matching contributions
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
Accrual of paid time off and paid holidays
Full Job Description
What's the Short Version?
The Network Administrator supports the Network Operations team with projects, network maintenance, device configurations and implementations. They perform administrative tasks at headquarters and support services across Distribution Centers nationwide.
What Will You Be Doing?
Own operational responsibility for enterprise LAN/WAN environments across multiple sites.
Independently analyze, troubleshoot, and resolve complex network issues involving switches, routing, wireless, and connectivity services. Configure and deploy network equipment.
Troubleshoot and provide solutions to hardware and software problems; install, upgrade, repair, and remove hardware and software.
Responsible for Network Infrastructure Support Tickets; is an escalation resource for the Service Desk and further escalates tickets as required.
Configure, deploy, and maintain network infrastructure including switches, wireless access points, and edge connectivity.
Partner with Network Engineers on network design, capacity planning, and infrastructure refresh initiatives.
Actively identify opportunities to improve network reliability, performance, and operational efficiency.
Assist with network-related projects and tasks.
Turn up/turn down ethernet ports as requested by SanMar internal customers and Network Engineers.
Maintain adequate inventory levels and troubleshoot network issues.
Create and maintain documentation relating to network configuration, network mapping, processes, and service records.
Modify and build physical and logical network maps.
Respond to network outages/impacts according to the set Service Level Agreements (SLA).
Perform after-hours network support during scheduled and unscheduled outages and standard patching requirements.
Seek approval for all work related to business-impacting IT systems through established change approval processes.
Make physical visits to remote locations for infrastructure refreshes or support.
Participate in compliance activities.
Participate in On-Call rotation.
Perform other duties as assigned.
Comply with all policies and standards.
What Are We Looking For?
Bachelor's Degree or equivalent experience
2+ years of Network Support experience in an enterprise environment
Experience supporting multi site or distributed network environments
Strong hands on experience with Cisco switching platforms and CLI
Cisco Certified Network Associate (CCNA)
A Self Starter with a positive attitude and a passion for learning networking technologies
Able to quickly respond to service impacts; possess a strong troubleshooting acumen
A proactive approach to daily work, able to identify opportunities for continuous improvement
Demonstrated strength in communication with the ability to convey technical subject matter to management and non-technical audiences, as well as interface daily with internal customers
Enjoys working in a team environment and actively participate in projects
Strong planning and organizational skills with demonstrated ability to shift from one task to another in an agile work environment
What's Our Offer?
Salary Range: You`ll earn between $85,000 - $115,000 annually, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.
Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
What Should You Expect?
Hybrid: SanMar's Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10-15 pounds.
About SanMar
SanMar is a leading supplier of apparel and accessories to the promotional products industry. The company offers a wide range of products, including T-shirts, polo shirts, jackets, hats, bags, and more. SanMar serves customers in the United States, Canada, and Europe through a network of distribution centers. The company is committed to sustainability and has implemented various initiatives to reduce its environmental impact. SanMar was founded in 1971 and is headquartered in Issaquah, Washington.
