Strong knowledge of ERP modules: core financials, distribution, manufacturing preferred
Ability to analyze middleware integration logs.
Responsibilities
Respond to client support requests in a timely manner
Track and manage cases to resolution through the ticketing system
Troubleshoot issues within NetSuite and related products
Interacting effectively with NetSuite Support
Document client requirements and specifications
Conduct system testing and train end users
Create and troubleshoot financial statements using NetSuite.
Benefits
Flexibility to balance career and personal focus
Opportunity to join a top-rated firm
Access to a diverse client base and innovative solutions
Supportive working environment encouraging fresh perspectives.
Professional development opportunities available.
Full Job Description
Position Description
We are looking for a highly effective NetSuite Support Specialist to join our NetSuite team remotely full-time. This person will utilize best practices and methodologies to respond to and resolve support requests from clients and as needed, identify and route consulting/development requests to the appropriate team members. This candidate must have very strong written and oral communication skills, be highly organized, be capable of multitasking and managing projects, and have prior help-desk experience. This candidate will need to have balanced knowledge and abilities from both a functional and technical skill set as well as be comfortable training users.
Essential Duties & Responsibilities
Respond to support requests within the contracted response time
Track and manage open cases to resolution within ticketing system
Troubleshoot issues in NetSuite and related products
Experience interacting with NetSuite Support
Gather client requirements and document functional specifications
Perform system testing and client end user training
Create / troubleshoot financial statements using NetSuite
Troubleshoot and support NetSuite applications and add-ons
Complete project tasks as assigned, on time and budget
Strong financial / accounting background
Understand inventory, distribution & manufacturing concepts
Qualifications
2-4+ years working with NetSuite in a support or consulting capacity
At least one (1) year working in a help-desk role
SuiteFoundation Certification required
NetSuite Administrator Certification required
NetSuite ERP Consultant Certification preferred
Demonstrated understanding and experience with basic ERP system modules including core financials, distribution and OneWorld. Manufacturing experience preferred.
Thorough understanding of business processes including:
Order to Cash; Procure to Pay; Fixed Assets; Record to Report
SuiteBilling; Revenue Management/ARM
Experience with NetSuite SuiteFlow & Advanced Approvals preferred
