Job Description:The National Records Manager is responsible for leading and overseeing Records & Information Governance (RIG) operations across Opensity Solutions client locations. This role ensures operational excellence, compliance, and effective information lifecycle management while driving process improvements, managing client relationships, and leading cross-functional teams. The National Records Manager provides strategic and operational leadership to ensure high-quality service delivery and compliance with organizational and client standards. This position is classified as exempt.
ROLES & RESPONSIBILITIES:- Oversee daily Records & Information Governance (RIG) operations across multiple client locations to ensure service quality, compliance, and operational efficiency.
- Lead, mentor, and develop RIG team members to support high performance, accountability, and exceptional customer service.
- Ensure appropriate operational coverage and support for all client offices and RIG-related activities.
- Manage vendor relationships, including review and reconciliation of invoices for offsite storage, shredding, and related records services.
- Develop, document, and improve operational processes to strengthen compliance, efficiency, and service consistency.
- Train and cross-train team members on RIG systems, policies, procedures, and operational best practices.
- Build and maintain strong relationships with client leadership, attorneys, partners, administrative personnel, and key stakeholders.
- Optimize the use of technology platforms and records management systems to improve operational effectiveness.
- Collect, analyze, and report operational data to identify trends, support decision-making, and recommend process improvements.
- Lead and oversee records-related projects, including office relocations, restacks, closures, imaging initiatives, disposition projects, and data cleanup efforts.
- Ensure compliance with Opensity Solutions policies, client requirements, retention schedules, and information governance standards.
- Support continuous improvement initiatives that enhance operational performance, customer satisfaction, and data integrity.
KNOWLEDGE, SKILLS & ATTRIBUTES: - Strong knowledge of Records & Information Governance (RIG) principles, information lifecycle management, and records retention practices.
- Demonstrated experience managing records operations within large law firms or professional services/outsourcing environments.
- Strong leadership, coaching, and team development skills.
- Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all organizational levels.
- Strong analytical, organizational, and project management abilities.
- Ability to manage multiple priorities and complex operational projects in fast-paced environments.
- Proficiency in records management systems, document management platforms, and operational reporting tools.
- Knowledge of offsite records storage operations and vendor management practices.
- Strong problem-solving and decision-making capabilities with attention to detail and process improvement.
- Ability to maintain confidentiality and manage sensitive information with professionalism and integrity.
- Customer-focused mindset with strong relationship-building and collaboration skills.
QUALIFICATIONS: Education: Bachelor's degree in Business Administration, Information Governance, Records Management, Library Science, or a related field preferred; or equivalent professional experience.
Experience: Minimum of 5 years of progressive Records & Information Governance operations management experience within law firms, professional services organizations, or outsourced operational environments. Experience managing teams and large-scale records projects preferred
The Compensation for this role is $125,000 USD per year and eligible for up to 10% annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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