Bachelor's or Associate degree in Medical Technology required; degrees in Biology, Chemistry, or Biochemistry may be considered with relevant clinical lab experience.
2+ years of experience in the medical diagnostic industry or hospital setting.
Familiarity with bedside glucose and blood gas systems is a plus.
Strong understanding of statistical data and proficiency in Microsoft Excel required.
Excellent communication, teaching, and interpersonal skills essential.
Responsibilities
Perform on-site application studies for Nova POC and HBTA products.
Conduct correlation, precision, and linearity studies, along with customer training.
Streamline validation requirements for new customers transitioning to Nova technology.
Prepare and present performance data from application studies to customers.
Educate end users on instrument use and application-related issues, and perform data analysis.
Manage escalated customer calls from the Technical Support Hotline.
Document all onsite activities and callbacks in Nova's CRM system.
Benefits
Flexible Medical, Dental, & Vision Coverage
Competitive 401k company match
Bonus Program, Generous PTO and paid holidays
Generous Tuition reimbursement
Hybrid and flexible work arrangements
Professional development, engagement and events
Company marketplace for lunch and snacks in select offices
Company subsidized cafeteria in Waltham, MA office
Full Job Description
Job Summary:
The Clinical Applications Specialist provides post-sales training, validation, and support related to the implementation and ongoing use of Nova Point-of-Care monitors, as well as Nova Blood Gas and Critical Care analyzers, to ensure customers achieve optimal use of these technologies.
Responsibilities:
Performs on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, Prime, products.
Conducts on-site application activities, including correlation to alternative reference methods, precision studies, linearity studies, and customer training.
Works with new customers after the sale to streamline validation requirements for Nova products and support a successful, smooth transition to Nova technology.
Reviews and prepares data outputs and presents performance data obtained during on-site or remotely supported application studies to current customers, as appropriate.
Demonstrates the ability to understand and educate end users on instrument use and application-related issues, and to perform data analysis in support of Clinical Applications department objectives.
Manages customer calls that are escalated to the Clinical Applications group from the Technical Support Hotline.
Timely, detailed documentation of all onsite activities and callbacks within Nova's CRM system.
Maintains data files for all linearity, precision, and correlation data per department policy.
Serves as a resource to field support peers.
Must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air and/or train, including overnight stays. Must be able to travel on short notice.
Valid United States driver's license required.
Experience Requirements:
Bachelor's or Associate degree in Medical Technology required. Degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience.
2+ years of medical diagnostic industry or hospital related experience.
Experience with beside glucose and blood gas systems is preferred.
A solid understanding of statistical data is required.
Proficiency with Microsoft Excel is required.
Communication and Training Skills.
Strong presentation and telephone communication skills are required.
Excellent communication, teaching, and interpersonal skills are required.
Physical Requirements and Working Conditions:
Willingness to travel as required (including air and ground transportation).
Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities.
Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
Comfort with standing and engaging with customers for extended periods.
Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
Why Work for Nova Biomedical
Flexible Medical, Dental, & Vision Coverage
Competitive 401k company match
Bonus Program, Generous PTO and paid holidays
Generous Tuition reimbursement
Hybrid and flexible work arrangements
Professional development, engagement and events
Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
Company subsidized cafeteria in our Waltham, MA office
Work Location: Field (Los Angeles, CA)
Targeted Salary Range: $95,000 - $100,000 a year
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
About Nova Biomedical
Nova Biomedical is a privately held medical device company based in Waltham, Massachusetts. The company develops, manufactures, and sells blood testing analyzers, and provides diagnostic testing solutions for hospitals, clinics, and laboratories worldwide. Nova Biomedical's products are used in critical care settings, emergency rooms, physician offices, and clinics. The company's products include point-of-care blood gas and electrolyte analyzers, as well as benchtop laboratory analyzers. Nova Biomedical was founded in 1976 by Robert C. Collins, and is still owned by the Collins family.
