Minimum of 5 years in strategic or enterprise account sales.
10+ years of overall sales experience preferred.
Experience managing complex National or Key Accounts.
Strong contract negotiation and presentation skills.
Excellent organizational and communication skills.
Proficiency in Microsoft Office Suite and CRM platforms.
Responsibilities
Manage and grow relationships with existing National Account customers.
Conduct annual or semi-annual business reviews focused on account performance.
Lead contract negotiations and pricing discussions to maximize retention.
Develop and execute strategies for annual revenue growth.
Identify and secure new National Account partnerships.
Collaborate with internal teams to ensure exceptional service delivery.
Represent ImageFIRST at industry events and strengthen brand presence.
Benefits
Competitive pay
Medical, Dental, and Vision insurance
Pet, Legal, and Hospital Indemnity Insurance
401(k) with company match
Paid Time Off package
Collaborative team environment and strong company culture
Full Job Description
Overview
The National Accounts Director is responsible for driving strategic growth across ImageFIRST's National Accounts portfolio by acquiring new enterprise customers, expanding existing partnerships, and delivering exceptional account management. This role serves as a trusted advisor to key national specialty outpatient healthcare organizations while collaborating with internal leaders to ensure outstanding customer satisfaction, contract renewals, and long-term revenue growth.
Responsibilities & Qualifications
Key Responsibilities
Strategic Account Management
Manage and grow relationships with existing National Account customers to drive long-term partnerships.
Conduct annual or semi-annual business reviews focused on account performance, growth opportunities, and customer satisfaction.
Lead contract negotiations, renewals, and pricing discussions to maximize customer retention and profitability.
Business Development & Revenue Growth
Develop and execute strategies to achieve annual National Account revenue growth objectives.
Identify, prospect, and secure new National Account partnerships.
Partner with Territory Business Managers and Sales Leadership to identify expansion opportunities within existing customer accounts
Partner with our service team and Operations leadership to identify service expansion opportunities within existing national account child locations
Collaborate with General Managers to ensure exceptional service delivery, inventory management, and a consistent customer experience across all customer locations.
Build strong partnerships across Sales, Operations, and Service teams to support customer success and business growth.
Model and uphold ImageFIRST's Operating Principles while delivering remarkable customer experiences.
Industry Representation & Relationship Building
Represent ImageFIRST at customer meetings, industry conferences, trade shows, and networking events.
Strengthen ImageFIRST's brand presence by developing trusted relationships with key decision-makers and industry stakeholders.
Business Operations & Performance Management
Maintain accurate customer account documentation, sales forecasts, pipeline activity, and CRM records.
Monitor account performance and leverage business insights to identify opportunities for continuous improvement and strategic growth
Key Competencies
Drives Results: Consistently delivers measurable outcomes while maintaining accountability for business objectives.
Directs Work: Effectively prioritizes, delegates, and manages work to achieve organizational goals.
Strategic Mindset: Anticipates future opportunities, identifies trends, and develops strategies that support long-term business success.
Communicates Effectively: Clearly conveys information, actively listens, and adapts communication to different audiences.
Decision Quality: Makes timely, informed, and objective decisions using sound judgment and available data.
Financial Acumen: Understands financial principles, budgets, and business metrics to support profitable decision-making.
Collaborates: Builds strong partnerships across teams and encourages cooperation to achieve shared goals.
Customer Focus: Prioritizes customer needs by delivering exceptional service and building lasting relationships.
Qualifications
Bachelor's degree required.
Minimum of 5 years of strategic or enterprise account sales experience.
10+ years of overall sales experience strongly preferred.
Experience managing complex National or Key Accounts.
Strong contract negotiation and presentation skills.
Excellent organizational, analytical, written, and verbal communication skills.
Demonstrated leadership and customer relationship management abilities.
Proficiency in Microsoft Office Suite and CRM platforms.
Ability to work independently while collaborating across multiple departments.
Ability to travel as business needs require
Healthcare or healthcare services sales experience.
Experience selling enterprise or multi-site service solutions.
Ability to travel nationally for customer meetings, trade shows, and internal meetings. Ability to sit, stand, and use a computer for extended periods. Occasionally lift up to 25 pounds.
Key Performance Indicators (KPIs)
25% annual National Account revenue growth
Acquisition of five or more new National Account customers annually
National Account contract renewal rate
Revenue growth within existing accounts
Customer satisfaction and retention
Business review completion rate
Forecast accuracy and CRM compliance
Company Values & Benefits
Reporting Structure
Reports to: Director of National Accounts or designated Sales Leadership
Key Stakeholders
National Account Customers
Sales Leadership
General Managers
Operations Leadership
Finance
Customer Service
Territory Business Managers
Core Values
Be Respectful: Value all we encounter.
Be Remarkable: Create a positive moment with every interaction.
Be Safe: Keep ourselves and those around us safe.
Be Honest: Be guided by truthfulness in all we do.
Benefits
Competitive pay
Medical, Dental, and Vision insurance
Pet, Legal, and Hospital Indemnity Insurance
401(k) with company match
Paid Time Off package
Collaborative team environment and strong company culture
