Job Title: National Account Manager - Walmart (Hand Tools | Private Brand)
Department: GSIU - Bentonville, AR
Reports To: Vice President of Sales
REPORTING RELATIONSHIP: the National Account Manager - Hand Tools will report directly to the Vice President, Sales for our Walmart & Sam's Club Hand & Power Tools businesses and work collaboratively as part of Walmart Sales team for our private branded products. This position will have several category and/or department of responsibility and will have an Associate Account Manager reporting to them.
ABOUT THE POSITION: This role will serve as the primary commercial leader responsible for driving revenue growth, profitability, customer relationships, and strategic business development with Walmart. The National Account Manager will work closely with Walmart merchants, replenishment teams, product development and key cross-functional partners across GreatStar's global organization. This position requires exceptional customer management skills, strong business acumen, and the ability to effectively collaborate with product development, sourcing, engineering, and manufacturing teams located throughout Asia.
The ideal candidate brings a deep understanding of Walmart's retail ecosystem, experience in the hand tools, hardware, or home improvement categories, and a proven ability to manage complex private brand programs from concept through execution.
KEY RESPONSIBILITIESWalmart Account Leadership- Serve as the primary relationship owner for Walmart within the Hardware Private Brand business.
- Develop and execute annual sales and category growth strategies aligned with Walmart's objectives and GreatStar's business goals.
- Build trusted partnerships with Walmart merchants, product development managers, replenishment managers, and cross-functional stakeholders.
- Lead line reviews, annual business planning, assortment recommendations, promotional planning, and new item launches.
- Negotiate pricing, program terms, promotional opportunities, and assortment expansions that drive growth.
- Identify opportunities to product and program offerings across Walmart stores and eCommerce platforms.
- Lead development of ecommerce strategy to rapidly accelerate digital sales growth.
Business & Category Management- Deliver annual revenue, market share, and other assigned targets.
- Monitor sales trends, inventory levels, in-stock performance, competitive activity, and category insights.
- Analyze customer and marketplace data to identify growth opportunities and mitigate business risks.
- Utilize Walmart systems and reporting tools, including Retail Link and Scintilla, to make data driven business decisions.
- Lead regular business reviews with Walmart and internal leadership teams.
Private Brand Label Product Leadership- Partner with global sourcing, engineering, quality, and product development teams to create innovative tool solutions for Walmart.
- Manage product development timelines, commercialization efforts, and launch execution.
- Ensure products meet Walmart's quality, compliance, packaging, regulatory, and sustainability requirements.
- Drive continuous improvement initiatives focused on cost optimization, margin enhancement, and product differentiation.
Global Collaboration & Cross-Functional Leadership- Act as a key bridge between Walmart and GreatStar's Asia-based sourcing, product development, engineering, and manufacturing teams.
- Effectively communicate customer requirements, product specifications, forecasts, and project timelines across global teams.
- Coordinate with factories and supply chain partners to ensure successful product launches, inventory availability, and service excellence.
- Support factory visits, customer visits, product reviews, and issue resolution activities as required.
- Demonstrate strong cultural awareness and the ability to work effectively across multiple time zones and international business environments.
Team Leadership- Lead, coach, and develop a cross-functional support team.
- Establish clear goals, performance expectations, and development plans.
- Foster a culture of collaboration, customer focus, and continuous improvement.
- Provide mentorship to build a high-performing sales support organization.
EXPERIENCE AND QUALIFICATIONS:- Bachelor's degree in Business, Marketing, Finance, Supply Chain, or related discipline.
- 5+ years of progressive sales or account management experience supporting Walmart or another major national retailer. Prior experience with Private Brand models preferred.
- Experience within Hand Tools, Hardware, Home Improvement, Durable Goods, Consumer Products, or related categories.
- Demonstrated success managing and growing large retail customer relationships.
- Previous people leadership experience with direct reports.
- Strong analytical, financial, and business planning skills.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Experience utilizing technology to achieve business goals including Microsoft Office Suite, Power BI, various AI tools and other relevant platforms. Hands-on experience with Retail Link, Scintilla and other related Walmart data tools a plus.
- Proven ability to influence and collaborate across diverse functions and organizational levels. Prior working relationships with Asia based manufacturing & product teams desired.
- Ability to travel domestically and internationally as business needs require.
Great Star Tools USA and our subsidiaries offer a wide range of benefits to meet our teammates' needs, based on plan eligibility. These benefits include, but are not limited to:
- comprehensive healthcare including EPO and HSA eligible plans
- dental and vision coverage
- Company paid basic Life/AD&D Insurance
- Company paid disability plans including Salary Continuation/Short-term Disability & Long Term Disability
- Flexible Spending Accounts & Health Savings Accounts
- Employee Assistance Programs
- Voluntary Benefit Offerings Including Critical Illness, Accident, and additional supplemental life programs (including Spouse & Child)
- 401(k) Safe Harbor Retirement Savings Plan with an Employer Match.
- Paid Time Off programs including vacation, sick, and floating holiday as well as 11 Company Paid Holidays
Additional details about these benefits and their eligibility requirements will be provided during and following the hiring process. The formal language of the plan documents govern the above offerings. Plan documents, if applicable, are available for teammate's inspection. The Company and its designated benefit plan administrators reserve the right to determine eligibility, interpretation and administration of issues related to benefits offered by the Company.
