As an MSP IT Sales Engineer, you serve as the technical backbone of our revenue team - bridging the gap between complex managed services capabilities and the real-world business problems our prospects face. You will partner closely with Account Managers and Sales Representatives throughout the sales cycle to design solutions, earn technical trust, and turn opportunities into wins.
Core Responsibilities
- Lead technical discovery sessions to uncover infrastructure, security, and operational challenges
- Design and present tailored managed services solutions including cloud, networking, cybersecurity, and helpdesk
- Develop and deliver compelling proof-of-concept demonstrations and solution walkthroughs
- Author technical proposals, statements of work, and architecture diagrams
- Respond to RFPs and RFIs with precise, accurate technical content
- Collaborate with delivery teams to ensure sold solutions are implementable and profitable
- Support contract negotiations with technical justification and scope clarification
- Stay current on vendor technology, certifications, and competitive positioning
- Provide feedback to product and operations teams based on field insights
Qualifications
- 3-6 years in a pre-sales, solutions engineering, or technical consulting role
- Strong grasp of MSP service stacks: RMM, NOC/SOC, cloud (Azure/AWS), Microsoft 365, SD-WAN
- Experience scoping managed IT, security, or cloud services contracts
- Exceptional communication skills - equally fluent with CIOs and IT administrators
- Proficient in building business cases, ROI models, and TCO analyses
- Relevant certifications preferred: CompTIA, MCSA, CCNA, AWS/Azure Associate
- Familiarity with PSA tools (ConnectWise, Autotask) and CRM platforms (Salesforce, HubSpot)
- Ability to manage multiple active opportunities simultaneously under time pressure
Compensation & Benefits
Competitive base salary commensurate with experience, plus performance-based variable compensation tied to influenced revenue. Benefits include health, dental, vision, PTO, 401(k) match, training budget, and vendor certification reimbursement.
