Job Title: MS Teams Tier 3 Support Engineer
City: Redmond
State/Province: Washington
Posting Start Date: 10/30/26
Job Description- Serve as the senior escalation point for complex Microsoft Teams incidents and service-impacting issues.
- Investigate issues escalated from Tier 1 and Tier 2 support teams.
- Perform detailed root-cause analysis and identify corrective and preventative actions.
- Troubleshoot intermittent, multi-user, regional, and enterprise-wide Teams issues.
- Reproduce complex technical problems and document troubleshooting findings.
- Coordinate incident resolution across Microsoft 365, identity, network, security, endpoint, telecom, and infrastructure teams.
- Develop technical documentation and knowledge articles that enable lower support tiers to resolve recurring issues.
- Troubleshoot complex Teams meeting and conferencing issues.
- Diagnose audio, video, screen-sharing, connectivity, and meeting-quality problems.
- Investigate Teams Phone and PSTN calling issues.
- Troubleshoot calling policies, routing-related problems, caller behavior, voicemail, and conferencing issues.
- Analyze call-quality and connectivity problems and coordinate with network or telecom engineering teams when necessary.
- Correlate Teams symptoms with network, endpoint, identity, and Microsoft 365 service dependencies.
- Partner with network engineering teams on complex real-time communications issues.
Maintain a strong understanding of how Microsoft Teams interacts with the broader Microsoft 365 ecosystem. ͏͏͏Mandatory Skills: M365 Teams Collaboration.
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
