3-5 years of experience as an Exchange administrator
Proficient in maintaining and configuring Exchange 2019 and related components
Strong PowerShell scripting skills for mailbox usage tracking
Experience in developing technical documentation and standard operating procedures
Ability to provide detailed ticket support and troubleshooting for customers
Familiarity with security vulnerability management and ISSO reporting
Must be eligible for Public Trust clearance
Responsibilities
Maintain and configure on-premise Exchange components and virtual servers
Track and report mailbox usage data using PowerShell
Develop and update technical documentation for operations and maintenance
Provide daily ticket support for incidents and customer requests
Review and resolve security vulnerabilities as reported
Submit change requests and participate in Change Control Board meetings
Analyze Microsoft Exchange enhancements and recommend improvements
Benefits
Remote work flexibility
Opportunity for professional development and certifications
Engagement in a collaborative team environment
Exposure to hybrid environments and advanced technologies
Participation in after-hours on-call support for skill enhancement
Full Job Description
Microsoft Exchange Administrator
Location: Remote position
Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.
Track and report mailbox usage data on a regular basis using PowerShell scripting.
Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
Review and resolve security vulnerabilities as reported by the ISSO.
Submit change requests for system changes and attend the Change Control Board meetings as needed
Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
Review application logs weekly to check for system anomalies and report them to management.
Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
Must be able to obtain Public Trust clearance
Nice to have:
Hybrid environment experience
MS220 - Troubleshooting Microsoft Exchange Online Certification - Microsoft 365 Certified: Exchange Online Support Engineer Specialty - Certifications | Microsoft Learn
Bachelor's degree in Computer Science or equivalent
Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD)
