Role Overview:This role is for a Business Analyst specializing in CRM implementations, with a strong focus on Microsoft Dynamics. The position requires an individual with robust analytical capabilities to gather and document requirements, model business processes, and manage stakeholders within an Agile/Scrum environment. The successful candidate will contribute to CRM projects by ensuring effective communication and process adherence.
Key Responsibilities:- Apply strong business analysis experience in CRM implementations.
- Demonstrate expertise in requirements gathering and documentation.
- Perform Business Process Modeling using BPMN and process flows.
- Utilize Agile/Scrum methodologies for project execution.
- Manage stakeholders and vendors effectively.
- Conduct data analysis and reporting.
Required Skills:- Business Analysis
- Microsoft Dynamics 365 CRM Functional expertise
- ServiceNow
Qualifications: 
