MQ SR ENGINEER

Job Title: MQ SR ENGINEER Posting Start Date: 10/30/26 Job Description: Job Overview Serve as a primary technical interface for customer quality topics, coordinating timely containment, effective investigations, and clear communication. Translate customer feedback into sustainable manufacturing improvements across the plant. Job Requirements Key responsibilities 3 Coordinate customer complaint response from initial notification through containment, investigation, corrective action, and effectiveness verification. 3 Lead or facilitate 5D/8D investigations with cross-functional teams; ensure clear problem definition, evidence-based root cause, and robust corrective actions. 3 Provide timely, accurate updates to customers and internal stakeholders, including required portal submissions, reports, and follow-up commitments. 3 Coordinate customer returns, samples, sorting/containment, traceability, and escalation with Operations, Logistics, and other TE locations. 3 Analyze complaint trends and recurring failures; recommend preventive actions and confirm implementation at the manufacturing process. 3 Partner with value-stream Quality Engineers to connect customer symptoms to process controls, control plans, PFMEAs, and inspection methods. 3 Support customer audits, visits, quality reviews, and requests for technical evidence. 3 Mentor team members in customer communication, structured problem solving, and quality documentation; maintain accurate complaint records. Measures of success 3 Customer response timeliness and on-time 5D/8D closure 3 Customer complaint rate and repeat complaints 3 Containment response and corrective-action effectiveness 3 Customer commitments and documentation quality What your background should look like Qualifications and experience Bachelor's degree in Engineering or related technical discipline, or equivalent relevant experience; substantial automotive manufacturing quality experience preferred; strong customer-facing communication, 8D/root-cause analysis, Core Tools, and IATF 16949 knowledge. Core competencies Customer focus 3 Cross-functional collaboration 3 Data-driven decisions 3 Structured problem solving 3 Clear communication 3 Continuous improvement 3 Accountability COMPENSATION 3 Competitive base salary commensurate with experience: $107,100- $ 133,900 (subject to change dependent on physical location) 3 Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. 3 Total Compensation = Base Salary + Incentive(s) + Benefits BENEFITS 3 A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. Job Locations: 719 PEGG ROAD GREENSBORO, North Carolina 27409 United States Posting City: GREENSBORO Job Country: United States Travel Required: Less than 10% Requisition ID: 161786 Workplace Type: Onsite External Careers Page: Quality