Salary range (but not limited to): 80,700 - 98,700

Incentive plan

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Moves Analyst, you’ll support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment. You’ll complete onsite technology and network readiness activities, coordinate with internal teams and vendors, and provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users. This role requires travel across Canada and occasional after-hours work based on move schedules.

• Complete onsite technology discovery to confirm branch and user requirements
• Support branch openings, office moves, and decommissions by completing required network and connectivity tasks
• Inventory and document technology assets, services, and applications at each location
• Coordinate equipment redeployment and arrange secure recycling/destruction where required
• Provide hands-on end-user support during cutover/go-live to ensure a smooth transition
• Create and maintain documentation (SOPs, checklists, runbooks, and site notes)
• Coordinate activities with employees, internal support teams, vendors, and partners
• Communicate clearly and professionally with both technical and non-technical stakeholders

• Strong knowledge of common IT hardware (PCs, servers, printers, mobile devices, IoT)
• Understanding of OS provisioning, configuration management, and patching/software updates
• Solid experience in network operations and support
• Familiarity with Incident Management processes/systems
• Proficiency with Microsoft Windows (workstations and servers) and Microsoft 365/Office
• Ability to travel across Canada and work after hours as move schedules require (including travel to various Intact locations)

• University degree/college diploma in a related field or equivalent practical experience
• Strong deskside support experience in an enterprise environment
• Proven experience supporting Microsoft workstation and server operating systems
• Experience managing/supporting network environments
• Vendor coordination/management experience (nice to have)
• Excellent English communication skills (verbal and written)
• Self-starter and team player with strong troubleshooting and problem-resolution skills