7+ years in mortgage operations, with 3+ years leading branch operations at a large retail lender
Hands-on experience in processing and underwriting, capable of identifying and resolving issues
Strong knowledge of Conventional, FHA, VA, and Non-QM guidelines; familiarity with DSCR and foreign national loans is advantageous
Proficient in Encompass or similar loan origination systems and Salesforce or comparable CRM
Experience in creating SOPs, building scorecards, and enhancing operational efficiency
Recognized as a supportive leader who communicates clearly and provides coaching
Bilingual in English and Spanish, catering to a diverse clientele
Responsibilities
Oversee the entire mortgage process from application to closing
Ensure timely funding of loans while maintaining high-quality standards
Coordinate with loan officers and processors to streamline operations
Develop and implement operational systems and procedures
Lead and mentor the operations team to enhance performance
Monitor compliance with industry regulations and company policies
Foster strong relationships with borrowers and realtors to encourage repeat business
Benefits
Opportunity to build and shape a new department
Work in a top-producing branch with a strong reputation
Collaborative environment with a focus on team success
Access to professional development and coaching
Engagement with a diverse clientele and partners
Full Job Description
Description
We are looking for a bilingual candidate who speaks English and Spanish
The opportunity
Cornerstone First Mortgage's Miami branch is one of the top-producing branches in the company, and we are building the operations leadership to match. We are looking for a Director of Mortgage Operations to own everything that happens from completed application to closing: processing, underwriting coordination, closing, compliance, and the team that does that work. Our loan officers originate and take applications, and our processors process the loans. You make sure every loan they bring in funds on time, clean, and with a borrower and a realtor who want to send us the next one.
If you have led branch operations at a large retail lender and you are ready to build a department rather than maintain one, we would love to talk.
Responsibilities
$4b
Qualifications
Who you are • 7+ years in mortgage operations, including 3+ years leading branch operations at a large retail lender • Hands-on processing and underwriting background: you can read a file, see the issue, and guide the team to the fix before underwriting asks • Strong command of Conventional, FHA, VA, and Non-QM guidelines; DSCR and foreign national experience is a plus • Comfortable in Encompass or a similar LOS and in Salesforce or a comparable CRM • A builder of systems: you have written SOPs, built scorecards, and improved turn times at a previous branch • A leader people want to work for: calm under pressure, clear about expectations, generous with coaching • Bilingual in English and Spanish is a strong plus; our partners and clients are • You enjoy working alongside loan officers and see the sales team as the customers of operations
