Summary:The Mortgage Expert/Loan Officer (ME) proactively solicits new residential mortgage business and sells Ephrata National Bank (ENB) mortgage products to meet established loan quality and production goals. In this on-going sales role, the ME continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A ME's network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the ME's regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations.
The ME responds to customer inquiries and referrals that are generated from both their own contacts and from other ENB business channels. The ME conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information. The ME ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
Minimum annual personal production goal for the ME is $9,000,000 in closed residential mortgage volume.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain successful relationships with business referral sources, existing and prospective.
- Market and promote ENB's financial products.
- Prospect new mortgage lending opportunities.
- Meet with customers as necessary during various stages of the loan process.
- Utilize ENB training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
- Collect and analyze information regarding the customer's income, assets, investments or debts.
- Deliver knowledgeable advice and solutions within client relationships to optimize revenue opportunities to the bank; determine which ENB financial products best meet the customer's needs and financial circumstances; advise the customer regarding the advantages and disadvantages of different ENB financial products.
- Provide complete and accurate loan applications and gather all necessary documentation
- Prepare and deliver all regulatory disclosure packages to applicants
- Ensure the timely and accurate submission of all loan packages to processing while working collaboratively with team members to meet established processing deadlines and quality standards
- Ensure exceptional customer experience by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
- Achieve production goals as established by ENB and within quality standards
- Oversee and ensure successful completion of all assigned ME Training activities.
New Business Development- Develop Business Referral Network through marketing, cold-calling, prospecting and networking activities.
- Drive revenue growth through self-sourced opportunities. Plan and execute quality client/prospect calls.
- Represent ENB in community activities and organizations and to promote home ownership opportunities
Loan Application Process- Meet with prospective borrowers.
- Review / Analyze credit and financial data.
- Determine borrower financing objectives and goals.
- Present appropriate ENB products and programs and explain guidelines.
- Apprise customer of pricing and lock rate as required.
- Prepare and deliver all regulatory disclosures to applicant as required by law.
- Collect complete and accurate supporting loan documentation as required and upload to Encompass.
- Provide complete and accurate application package to processing.
- Identify appropriate opportunities to sell additional products; cross sell all bank products inclusive of new deposit dollars; direct the coordination for referrals.
Loan Management- Collaborate closely with Mortgage Specialist to ensure that loan docs are submitted to Underwriting per Service Level Agreements
- Collaborate closely with Mortgage Specialist to ensure that loan conditions are met.
- Partner with Mortgage Specialist with on-going communication to customer regarding loan status.
- Communicate with other parties involved in the mortgage application process (Realtors, Builders, etc.) for status updates on loan
- Prepare and deliver all required additional disclosures / re-disclosures to the borrower during the application process
Professional Development- Attend and complete all ENB required training; review and acknowledge all ENB policies and procedures by communicated deadlines
- Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
- Perform all job functions in accordance with ENB policies and procedures.
- Maintain all licensing requirements under the Nationwide Multistate Licensing System & Registry (NMLS)
Required Education and Experience:- High School diploma or its equivalency
- One to five years of mortgage or banking industry experience
- Experience originating loans for underwriting to agency (FNMA and FHLMC) and ENB Residential Loan Policy guidelines
- Capable of performing required services pertaining to the origination of residential mortgage loans with limited supervision
- Knowledge of banking principles, documentation, services and operations
- Knowledge of bank mortgage products and services; knowledge of various loan application policies and procedures, as well as the documentation required by the regulatory agencies
- Capable of reviewing documents for sufficiency and accuracy to meet approval and policy standards and make financial recommendations to prospective customers
- Knowledge of compliance and federal standards as it relates to taking of mortgage loan applications and required disclosures
- Excellent customer service and interpersonal skills
- Excellent working relationship with other support areas of the bank
- Excellent time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
- Ability to analyze and comprehend complex financial data and provide financial alternatives
- Proficiency in Microsoft Outlook, Word, and Excel.
- Proficiency in the use of a Loan Operating System (LOS), preferably Encompass
Competencies:- ENB Operational and Functional Competencies
Supervisory Requirements:This position has no supervisory responsibilities.
Hourly Rate: $33.18 - $43.88
Pay Transparency:Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.
Benefits:Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to eligible employees. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank
Work Environment:This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.
Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.
Position Type and Expected Hours of Work:This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility of schedule to meet business needs is required. This position will service our Lancaster County clients/area.
Travel:This position may require travel.
This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank's procedures and to act as a role model in adherence to the bank's policies.
