Team8

Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Team8 • $80K — $95K *
US-Anywhere
+ 2 other locationsRemote
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Technician degree required
  • Fluent in English and French (both verbal and written)
  • Strong customer-facing and communication skills
  • Ability to manage time effectively with minimal supervision
  • Proficient in creating short instructional videos
  • Good skills in Microsoft Excel
  • Experience with API creation/use is mandatory

Responsibilities

  • Onboard customers and ensure smooth deployment of IoT devices
  • Troubleshoot connectivity issues using networking tools
  • Train customers on Monogoto's backend and API platform
  • Configure network settings and features in the Monogoto admin portal
  • Monitor network health metrics and conduct regular account reviews
  • Collaborate with team members to resolve complex customer issues
  • Contribute to technical documentation and develop internal customer service tools

Benefits

  • Opportunity to work in a fast-growing IoT company
  • Collaborative work environment
  • Support for diverse customer base including French-speaking clients
  • Engage in technical training and development of documentation
  • Opportunity to lead CSM backoffice projects
Full Job Description
Description

Job Description:

  • Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
  • Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
  • Train customers on Monogoto's backend and API usage to maximize their use of the platform.
  • Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
  • Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
  • Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
  • Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
  • You'll support French-speaking customers 30% of the time
  • Own selective CSM backoffice projects

Requirements

  • Technician degree
  • Fluent English, excellent customer-facing and communication skills (verbal and written)
  • Fluent French (Professional verbal and written) - Mandatory
  • Ability to manage time efficiently and work with minimal supervision
  • Create short videos to explain troubleshooting steps
  • Good Microsoft excel skills
  • Ability to work efficiently and meet deadlines
  • Good communication and problem-solving skills
  • Experience with Zendesk - advantage
  • Experience with Kibana - advantage
  • Creating/using API or scripts - Mandatory
  • Have experience using helpdesk software - advantage
  • Have experience in IoT or telecommunications industries - advantag
  • Have experience in creating user guides or tutorial videos - advantage

Preferred Skills:

  • Understanding of cellular network technology and SIM card functionality


You're a great fit if you:

  • Have 3-5 years in technical support / helpdesk / telecom / IoT
  • Can troubleshoot networking basics (TCP/IP, DNS, VPN)
  • Love customer interaction and can explain technical concepts clearly
  • Are fluent in French + English

About Team8

Team8 is a venture capital firm that invests in cybersecurity, data analytics, and artificial intelligence startups. The firm was founded in 2014 by a group of former leaders of the Israeli Defense Forces' elite technology and intelligence unit, Unit 8200. Team8 provides its portfolio companies with access to its network of experts and resources, and helps them develop and commercialize their technologies. The firm is headquartered in Tel Aviv, Israel.
Learn more about Team8
Size
50 employees
Industry
Finance & Insurance
Founded
2014
* Ladders Estimates

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