Full Job Description
A Typical Day
The Modifications Supervisor is responsible for supporting document integrity for loan modifications and managing escalated file disputes with Pennymac Attorneys and Mediations Department. This role provides operational oversight, team leadership, and pipeline management to ensure regulatory compliance and process efficiency.
The Modifications Supervisor will:
- Support operations by stepping in to manage daily team workflow and escalate operational issues in the absence of the Director of Operations
- Evaluate and report on system functionality to ensure operational tools support ongoing job performance and business needs
- Draft, implement, and maintain standard operating procedures (SOPs) and policies for department staff
- Monitor daily pipeline metrics and allocate workload across staff to meet targeted turn-time and volume service level agreements (SLAs)
- Review audit results with team members, providing structured performance feedback and corrective action coaching to improve compliance ratings
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring
- Bachelor’s degree or equivalent work experience
- 10+ years of relevant work experience
- Previous experience as Operations Manager for Origination of Loans
- FHA/VA/FNMA/FHLMC Experience
- Must be highly proficient in Excel and Word
Salary$65,000 - $100,000
Work ModelOFFICE
