Bachelor's Degree in Equipment Service Management or Business Management preferred, or equivalent experience
Minimum 5 years of experience in servicing heavy equipment in construction or dealership
Valid state-issued Driver's License with acceptable driving record
Proficient in computer systems for scheduling, inventory management, and MS Office
Experience with ERP systems, preferably Visa Viewpoint
Responsibilities
Develop and enforce best practices for operational efficiency
Identify resources and manage schedules for timely service delivery
Monitor service repair jobs and ensure timely closure of work orders
Manage and dispatch mechanics based on job priorities and skills
Ensure compliance with manufacturer standards and company policies
Analyze and approve vendor quotes and service estimates
Maintain a safe working environment in compliance with regulations
Benefits
401(k) with company match & Employee Stock Purchase Plan
Medical, Dental, and Vision insurance options
Paid Time Off and Paid Holidays
Short and long-term disability and life insurance
Employee Assistance Program
Full Job Description
Overview
William Charles Construction is hiring an Equipment Assistant to support our equipment department.
The Equipment Service Manager is responsible for but not limited to managing an efficient service operation ensuring all Company equipment and vehicles are serviced accurately according to manufacturer guidelines, safely, quickly and within budget constraint.
This role is based in our Rockford, IL office and is required to travel to various job site locations and equipment vendors approximately 15% of the time.
Responsibilities
Develops and enforces best practices within the Equipment Department business unit to ensure operational efficiency and effectiveness
Identifies resources, assigns workloads, and manages schedules to ensure timely delivery of service work performed
Monitors field and shop service repair jobs and hours including closing all work orders in a timely manner
Manage and dispatch field/shop mechanics based on job priority, location, and technician skillset
Ensures work is performed accurately to manufacturer recommended standards and in compliance with company policies and procedures
Secures, analyzes and approves vendor quotes, and estimates for services, tools, parts, and supplies
Review invoices for accuracy and dispute any discrepancies
Applies knowledge to warranty items, warranty requests, and coordinate warranty repairs.
Ensures the operational availability of fleet equipment
Keep current on new technologies as they relate to management of equipment and apply accordingly.
Maintains a safe working environment in compliance with Federal, State and Local regulation, including DOT, OSHA and MSHA
Monitors and control inventory levels of parts, tools, and supplies.
Develop and maintain vendor list and continuously monitor overall quality of service provided.
Other duties as assigned
Qualifications
Bachelor's Degree in Equipment Service Management or Business Management preferred. A combination of education and experience will be considered in lieu of a degree
Minimum 5 years of experience in servicing heavy equipment in the construction industry or dealership environment
Must have and maintain a valid state issued Driver's License with driving record that meets William Charles Construction's risk management guidelines
Knowledge/Skills/Abilities
Proficient with computer systems as they relate to utilization of scheduling of manpower/resources, implementation of preventative maintenance programs, inventory management systems, along with MS Office Word, Excel, PowerPoint, and Outlook
Experience with ERP system - Visa Viewpoint Preferred
Thorough knowledge of cost tracking and equipment life cycles
Strong commitment to safety
Excellent verbal and written communication skills
Excellent interpersonal skills and the ability to build and maintain rapport
Excellent organizational and time management skills
Strong leadership and team building skills
Work Environment
May be exposed to extreme temperatures in the field - hot and cold
May be exposed to chemicals, refuse and dirt from jobsites or equipment
Moderate noise levels
May be exposed to other risks associated with working around heavy machines, tools, and trucks
What's in it for You
Financial Wellbeing
Compensation $77,000-$100,000 / year, commensurate with experience
Competitive pay with ongoing performance review and merit increase
401(k) with company match & Employee Stock Purchase Plan (ESPP)
Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount
Discounted National Gym Membership Network
Family & Lifestyle
Paid Time Off, Paid Holidays, Bereavement Leave
Military Leave, including Benefits Continuation
Employee Assistance Program
Planning for the Unexpected
Short and long-term disability, life insurance, and accidental death & dismemberment
Voluntary life insurance, accident, critical illness, hospital indemnity coverage
Emergency Travel Assistance Program
Group legal plan
Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information.
