Mobile Service Technician - Electric Commercial Vehicles

Velocity Vehicle Group

• $81K — $87K *
Carson, CA 90745In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED required.
  • Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred.
  • 3+ years of experience in vehicle repair, diagnostics, or technical support required.
  • Experience with medium-duty or heavy-duty trucks preferred.
  • Strong troubleshooting and problem-solving skills needed.
  • Excellent verbal and written communication skills are essential.
  • Ability to read and interpret wiring diagrams and technical documentation.

Responsibilities

  • Provide technical support to RIZON dealers and customers via phone and email.
  • Assist with troubleshooting electrical and mechanical vehicle issues.
  • Review technical documentation to aid in diagnostics.
  • Coordinate with various teams to resolve technical queries.
  • Document technical cases and recurring product issues.
  • Support dealer onboarding and technical training activities.
  • Participate in continuous learning about electric vehicles.

Benefits

  • Fantastic culture within the company.
  • 401k with matching contributions.
  • Comprehensive health, dental, and vision insurance options.
  • Employer-paid life insurance coverage.
  • Paid vacation days and sick leave.
  • Employee discounts and company-sponsored events.
  • Opportunities for training and career advancement.
Full Job Description
Essential Functions and Purpose
  • Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools.
  • Assist with troubleshooting electrical, mechanical, and vehicle system concerns.
  • Support dealers and technicians with repair guidance, fault code interpretation, and service procedures.
  • Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics.
  • Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues.
  • Document technical cases, resolutions, and recurring product concerns.
  • Support dealer onboarding, technical training, and product familiarization activities.
  • Assist with recall campaigns, service bulletins, and product improvement initiatives.
  • Escalate unresolved issues to OEM engineering and technical support teams when required.
  • Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge.

Required Qualifications
  • High school diploma or GED required.
  • Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred.
  • 3+ years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance.
  • Experience working with medium-duty or heavy-duty trucks preferred.
  • Basic understanding of vehicle electrical systems and diagnostics.
  • Ability to read and interpret wiring diagrams, service manuals, and technical documentation.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently while supporting multiple dealers and customers.
  • Proficient in Microsoft Office applications.

Preferred Qualifications
  • Experience with commercial vehicles, fleet maintenance, or dealership service operations.
  • Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles.
  • Familiarity with vehicle diagnostic software and scan tools.
  • Experience with warranty administration, service operations, or customer support.

Training Provided by RIZON
  • RIZON vehicle systems
  • High-voltage safety awareness
  • Electric vehicle fundamentals
  • Diagnostic software and service tools
  • Warranty and service processes
  • Dealer support procedures
  • Product and technical documentation
  • Previous experience with RIZON vehicles, XENTRY, or EV truck platforms is not required.

Physical Requirements:

  • Must be able to lift up to 50 pounds at times
  • Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check

Compensation:
  • $39.00 - $42.00 / hr. (Depending on experience and qualifications)
  • Full-time position

Benefits Velocity Vehicle Group Offers:
  • Fantastic Culture
  • 401k + match
  • Health, Dental & Vision Insurance + HSA & FSA
  • Employer paid Life Insurance
  • Paid Vacation Days
  • Sick Leave
  • Company perks such as employee discounts, company events and training programs
  • Excellent Training and Career Advancement Opportunities


* Ladders Estimates

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