Job Type
Full-time
Description
Position SummaryThe Mitigation Project Manager oversees emergency mitigation projects from initial assessment through completion. This leadership role includes scoping water/fire/mold losses, directing technicians, managing workflow and documentation, communicating with customers and insurance partners, and ensuring safety and quality standards are met. The ideal candidate brings a strong mitigation background, the ability to lead teams, and the operational mindset to drive efficiency and customer satisfaction.
Key Responsibilities- Oversee day-to-day mitigation operations, ensuring smooth workflow across field crews, equipment, and job sites.
- Conduct on-site inspections to assess water, fire, or mold damage and determine required mitigation steps.
- Create accurate scopes, estimates, and job plans using company software and industry standards.
- Lead, mentor, and support technicians to ensure high performance and exceptional customer service.
- Maintain strong communication with customers, insurance adjusters, and internal teams throughout the job lifecycle.
- Manage projects from start to finish, ensuring timelines, budgets, and quality standards are met.
- Ensure compliance with all safety protocols, PPE requirements, and industry regulations (IICRC, OSHA, etc.).
- Oversee equipment setup, monitoring, moisture readings, photo documentation, and job-site verification.
- Review and approve all documentation including technician notes, photos, moisture logs, and job summaries.
- Monitor key performance indicators (KPIs) and contribute to operational improvements.
- Assist in inventory oversight, equipment tracking, and resource allocation to maintain efficiency.
- Participate in on-call rotations, including nights and weekends, for emergency loss response.
Qualifications- 3-5 years of experience in mitigation, restoration, or a related field.
- Leadership or crew management experience required.
- IICRC certifications (WRT required; FSRT, ASD, AMRT preferred).
- Strong communication and customer service skills.
- Ability to read scopes, create estimates, and manage job budgets.
- Knowledge of industry standards, safety protocols, and regulatory compliance.
- Valid driver's license with an acceptable driving record.
- Ability to work in a fast-paced, emergency-response environment with on-call requirements.
- Strong problem-solving abilities, attention to detail, and a proactive mindset.
Physical Requirements- Ability to lift 50-75 lbs. and move equipment as needed.
- Ability to stand, walk, bend, kneel, and work in attics/crawlspaces for extended periods.
- Work may involve exposure to heat, cold, rain, and various job-site conditions.
- Manual dexterity required for equipment handling and moisture reading tools.
- Strong attention to detail for inspections, documentation, and job verification.
- Clear communication skills for team direction and customer updates.
Benefits- Medical, Dental, and Vision Insurance
- Paid Time Off & Paid Holidays
- Overtime opportunities
- Leadership and certification training
- Advancement opportunities within a fast-growing organization
Salary Description
$60,000 - $120,000
