Mission Director - Intelligence Community

Defense Unicorns

• $145K — $185K *
US-AnywhereRemote in United States
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in customer success or account management roles within the technology sector
  • Strong understanding of the Intelligence Community and its operational frameworks
  • Proven track record in customer retention and satisfaction strategies
  • Experience with product adoption and driving customer engagement
  • Excellent communication and relationship-building skills
  • Ability to analyze data and report on KPIs
  • Familiarity with cloud environments and DevOps practices.

Responsibilities

  • Build and nurture relationships with mission heroes to ensure satisfaction.
  • Maintain revenue retention through proactive issue resolution and engagement.
  • Ensure positive onboarding experiences and drive quick adoption of products.
  • Serve as a trusted advisor and advocate for customer needs and solutions.
  • Identify expansion opportunities within existing accounts to maximize contract value.
  • Convey customer feedback to product teams for enhancements and feature prioritization.
  • Track and report on key performance metrics related to customer health and product adoption.

Benefits

  • 100% Company Paid medical, dental, and vision premiums
  • Health Savings Account and life insurance options
  • 401k retirement plan with company stock options
  • Flexible Time Off (FTO) and Federal Holidays
  • Paid Parental Leave and extended holiday time off
  • Learning reimbursement for approved trainings and attending conferences
  • Home Office Budget for remote work enhancements.
Full Job Description
This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)
Role Description:

The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the Intelligence Community.

You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction.

This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, Mission Directors will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes.
Responsibilities:

The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise.

1. Build the Business
  • Identify and develop net-new Intelligence Community opportunities and build trusted relationships with Mission Heroes and key stakeholders.
  • Own a quota and grow a diversified portfolio of business.

2. Shape and Close Opportunities
  • Define customer problems, scope, and desired outcomes to shape solutions using Defense Unicorns products and the right acquisition approach.
  • Lead opportunities through proposal, negotiation, and contract award.

3. Own Contract Execution
  • Serve as the program leader for new contracts you close, with direct responsibility for execution until the portfolio reaches the scale where additional program management support is warranted.
  • Manage delivery risks, scope changes, and mission outcomes.

4. Build and Lead the Team
  • Define and build the team required to execute each contract. Personally lead contract execution and, as the portfolio grows, lead program managers and other delivery leaders across the portfolio.

5. Grow the Portfolio
  • Maintain an active pipeline and continue developing new opportunities while executing existing contracts by identifying follow-on work, expansions, and adjacent opportunities.
  • Own customer retention, portfolio growth, and gross margin.
  • Grow from individual contract ownership into a broader portfolio leadership role.


Preferred Experience and Qualifications:
  • Experience within the Intelligence Community, or a closely related defense environment.
  • Strong understanding of the culture, mission, stakeholders, and terminology within the domain you support.
  • Experience in one or more of the following: military operations, government program management, acquisition, contracting, business development, or defense industry program leadership.
  • Working knowledge of federal acquisition, including contract vehicles, acquisition strategies, and contract negotiations.
  • Strong commercial judgment and comfort owning revenue-generating activities.
  • Demonstrated ability to lead teams and hold accountability for outcomes.
  • Willingness to operate across business development, contracting, staffing, and execution, personally driving critical work while building and leading the teams required to scale.
  • Comfortable operating with ambiguity, identifying opportunities, and creating a path forward without a predefined playbook.
  • Technical fluency sufficient to understand and communicate Defense Unicorns products, cloud-native technologies, DevSecOps, Kubernetes, and modern software delivery concepts.

Candidates located near major Intelligence Community hubs are preferred.

Ability to travel approximately 25-40%.

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