This position offers a base salary of $145,000 - $185,000. (Total on-target earnings of $290,000 to $370,000)Position SummaryAs the Mission Director for the Army Domain within the Federal Business Unit at Defense Unicorns, you will manage program operations, focusing on ensuring customer retention, satisfaction, long-term success, and account expansion within the Army domain. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. The ideal candidate must possess deep knowledge of the NextGen C2 (NGC2) initiative, acting as a trusted advisor to proactively address customer needs and drive product adoption across the NGC2 ecosystem.
Key Responsibilities1. Customer Retention & Satisfaction- Build and maintain relationships with Army mission partners to ensure satisfaction and alignment with their mission outcomes.
- Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
2. Time-to-Value & Adoption- Facilitate the onboarding of Defense Unicorns' products and solutions, specifically tailored to the NGC2 architecture and its converged data layer.
- Promote adoption of Defense Unicorns' products and solutions to meet and exceed mission objectives.
- Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
3. Hero (Customer) Advocacy & Health- Serve as a trusted advisor to Army stakeholders maintaining high hero health scores by reinforcing product value.
- Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
- Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
4. Account Expansion- Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
- Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
- Identify cross-selling opportunities into adjacent Army programs and collaborate with the Army Account Executive.
5. Collaborative Product Development- Relay customer feedback to the Product team to prioritize relevant features or fixes.
- Relay feedback from Army users to the Product team to prioritize NGC2-specific enhancements and improvements for tactical edge environments.
6. Metrics & Reporting- Track and report KPIs related to the Army NGC2 program, including retention rates, hero health scores, time-to-value, and adoption success.
Expectations- Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
- Champion customer needs across internal teams to ensure mission success and continued satisfaction.
- Facilitate and share the results of retrospectives once time-to-value is achieved.
- Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal. After initial value is realized, maintain gross profit margins across the Army domain.
Benefits Our Unicorns EnjoyHealth:- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
Financial:- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
Leave:- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year's
- Paid Parental Leave
Learning:- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Don't have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.
At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role!
