Ministry Team Office of Hospitality Ministries and Event Services (HoMES)
Reports To Chief of Staff
FLSA Status Exempt
Salary Grade 10
Full-Time/Part-Time Full-Time
Category National and Global Ministries, Cleveland, Ohio
Starting Salary $90,000-$93,000
Description GENERAL PURPOSE OF POSITION:The Minister and Team Leader for Hospitality Ministries and Event Services is responsible for administration, logistics, planning, and contract negotiations for on-site, off-site, and hybrid meetings of the United Church of Christ. The Minister and Team Leader develops and implements policies and procedures that shall guide the work of the team and provides effective oversight to ensure a positive experience for attendees and stakeholders.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Events and Hospitality: - Supports the mission and goals and strategic priorities of the United Church of Christ across all programs and ministries;
- Develops and implement events and hospitality strategies aligned with organizational goals;
- Oversees the day-to-day responsibilities for the HoMES team and ensures front desk hospitality;
- Negotiates contracts including for venues, housing, banquets, equipment, and transportation for all events;
- Serves as liaison between UCC ministries and contracted venues, facilitating effective communication to ensure all parties are well informed of needs and obligations;
- Works in collaboration with HR to plan and implement the All Staff Home Days' event at least twice per year (e.g., Picnic, Christmas gathering, Community Services);
- Provides guidelines to reduce risk related to contractual obligations and other considerations when planning an event;
- Provides education and resources regarding event best practices to staff;
- Recommends digital platforms, venue location and other elements as needed for events, including, but not limited to, General Synod and the Board of Directors;
- Determines the appropriate registration platform for all events;
- Provides on-site event logistical and registration support as needed, coordinating team members' availability for needed support services;;
- Provides progress reports on the status of the event planning to the event host;
- Attends and participates in all meetings of the Ministry Advisory Council;
- Fosters a collaborative, high-performance team culture;
- Supervises and coaches team members, ensuring adherence to service standards and safety protocols;
- Conducts performance reviews for staff of the HoMES team and monitors team effectiveness, taking corrective action as necessary;
- Convenes team and individual staff meetings on a regular basis;
- Monitors and manages team budget.
Associate General Synod Administrator: - The Minister and Team Leader also serves as the Associate General Synod Administer. In consultation with the General Synod Administrator, the Associate Administrator assists in General Synod budget planning, including recommending the various fees;
- Recommends and vets hotel, venue, and vendor contracts and leads in contract negotiation;
- Provides relevant event services and logistical information for the General Synod website;
- Ensures that the event app is populated with relevant information for delegates and visitors and facilitate update process to ensure timely release of information;
- Supports the work of the Local Arrangements Committee of the General Synod;
- Attends and participates as a member of the Core Team for planning and implementation;
- Supervises the work of the HoMES team to coordinate logistics for participants and attendees, including registration, housing, exhibit hall, workshops, caucuses, hearings, and optional dining events;
- Coordinates with the General Synod Agenda Coordinator for the gathering of scripts, videos, and other plenary content;
- Facilitates engagement of key contract staff for the conducting of business and for support to the bar of the house during business plenaries;
- Performs other responsibilities as assigned.
Position Requirements MINIMUM QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills and/or abilities required to perform successfully in this position.
- College degree or equivalent experience plus 5 years of experience in the planning and administration of large events;
- (CFMP) Certified Faith-Based Meeting Professional through the Religious Conference Management Association (RCMA) preferred;
- Knowledge and appreciation of the United Church of Christ polity, structure, and its
Mission;
- Desire and sensitivity to work in diverse racial, ethnic, cultural, and religious settings, with a commitment to diversity in the workplace and in one's understanding of mission;
- Strong supervision skills and the ability to lead a team effectively;
- Ability to manage multiple projects simultaneously;
- Proven leadership, problem solving, customer service and managerial skills;
- Excellent written and verbal communication;
- Well organized and detail-oriented, self-starter, and ability to effectively manage competing priorities;
- Positive attitude with the ability to handle a variety of issues and personalities with tact and courtesy;
- Ability to hold confidentiality of sensitive information, ensuring all information is handled with professionalism and discretion;
- A basic knowledge of the MS Office Suite, including Outlook, Word, Excel and familiarity or willingness to learn the Cvent platform for registration of guests;
- Ability to work evening and weekend hours as necessary;
- Ability and willingness to travel as-required for extended periods.
Other: This position is based in Cleveland, Ohio and requires 3 days in the office on a hybrid schedule.
This job description is not intended to be a complete list of all duties and responsibilities required for the position and is subject to review and change at any time in accordance with the needs of the ministry. Since no job description can detail all duties and responsibilities that may be required from time to time in the performance of a position, duties and responsibilities that may be inherent in a position shall also be considered part of the position holder's responsibility.
It is expected that the person who holds this position will conduct themselves in a manner consistent with the policies of the UCC and in a manner that will reflect positively on the organization. All staff are encouraged to nurture safety within the work performed on behalf of the UCC by being attentive to self-care, education, maintaining appropriate boundaries, and the importance of referring those in need to supportive and helpful resources.
Comprehensive Benefits Package Employer paid health, dental, pension, life, and disability benefits
Application Deadline Open until filled
