Responsibilities
Qualifications
The Military Program Manager provides operational and clinical leadership for the Military Behavioral Health Recovery Program. This individual is responsible for the day-to-day management, coordination, quality oversight, and continuous improvement of the 28-day Military Behavioral Health Recovery System, ensuring the delivery of evidence-based, trauma-informed care for Active-Duty Service Members, Veterans, National Guard, Reservists, First Responders, and eligible military beneficiaries.
The Program Manager leads an interdisciplinary team and serves as the primary liaison between clinical services, nursing, medical staff, recreational therapy, case management, business development, military commands (when appropriate), and executive leadership.
Essential Duties and Responsibilities
Clinical Operations
• Oversee daily operations of the military unit.
• Ensure consistent implementation of the Evidence Based curriculum.
• Maintain treatment fidelity to program standards.
• Coordinate interdisciplinary treatment team meetings.
• Monitor patient progress throughout the 28-day program.
• Ensure timely completion of documentation and treatment plans.
• Support patient engagement and program completion.
Program Development
• Maintain the integrity of the military program.
• Coordinate weekly schedules.
• Oversee curriculum implementation.
• Ensure evidence-based practices are integrated into treatment.
• Collaborate on new program initiatives.
• Evaluate program outcomes and recommend improvements.
Military Culture Integration
• Promote military cultural competence across disciplines.
• Educate staff regarding military structure, terminology, and operational stress.
• Foster an environment of respect for military service.
• Coordinate military-specific psychoeducational programming.
• Ensure programming addresses transition, identity, resilience, and reintegration.
Leadership
• Supervise military program clinicians.
• Provide coaching and performance feedback.
• Conduct regular staff meetings.
• Promote interdisciplinary collaboration.
• Assist with recruitment and onboarding.
• Participate in performance evaluations.
Quality Improvement
• Monitor key clinical indicators.
• Review patient satisfaction.
• Participate in Joint Commission readiness activities.
• Support CMS and TRICARE compliance.
• Prepare monthly program reports.
Community & Military Relations
• Collaborate with Business Development.
• Support referral development.
• Participate in military outreach.
• Coordinate family programming.
• Assist with command communication when appropriate and authorized.
Minimum Qualifications
Master's degree in:
• Social Work
• Counseling
• Psychology
• Marriage and Family Therapy
Current unrestricted North Carolina license preferred:
• LCSW
• LCMHC
• LMFT
• Licensed Psychologist
Experience
Minimum five years behavioral health experience.
Minimum three years leadership experience preferred.
Experience in one or more of the following:
• Military Behavioral Health
• PTSD treatment
• Trauma-informed care
• Inpatient Psychiatry
• Partial Hospitalization
• Intensive Outpatient Programs
Preferred experience working with:
• Active Duty Service Members
• Veterans
• Military Families
• Special Operations
• First Responders
Knowledge
Demonstrated knowledge of:
• Military culture
• Trauma-informed care
• PTSD
• Suicide prevention
• CBT
• ACT
• CPT
• Prolonged Exposure
• Motivational Interviewing
• Recovery-Oriented Systems of Care
Leadership Competencies
• Emotional Intelligence
• Clinical Leadership
• Team Development
• Strategic Thinking
• Program Evaluation
• Communication
• Conflict Resolution
• Innovation
• Organizational Skills
Performance Expectations
• Maintain resilience and recovery program fidelity
• Achieve patient engagement goals
• Improve patient satisfaction
• Maintain regulatory compliance
• Support excellent clinical outcomes
• Foster interdisciplinary collaboration
