Job Description SummaryThe T64 Military Field Service Representative (FSR) will provide on-site technical support to military organizations while helping achieve both business and contractual objectives. Acting as the liaison between GE and the customer, the FSR will support the operation, management, repair, maintenance, and overhaul of T64 propulsion system products at Marine Corps Air Station (MCAS) New River, North Carolina.
Job DescriptionJob TitleMilitary Field Service Representative (T64)
Site, Business, OR Functional Area OverviewThis role sits within Field Services and Maintenance and supports military customers operating the T64 propulsion system. The position is based at Marine Corps Air Station (MCAS) New River, North Carolina, providing on-site technical support and serving as a key interface between the customer and GE Aerospace engineering, repair, and program teams. Travel may be required to support customer operations as business needs dictate.
Role OverviewThe T64 Military Field Service Representative (FSR) provides on-site technical assistance to military organizations to meet both contractual requirements and business objectives. Acting as the primary liaison between GE Aerospace and the customer, the FSR supports the operation, management, repair, maintenance, and overhaul of T64 propulsion system products.
This role requires strong product knowledge, hands-on troubleshooting capability, and the ability to coordinate across internal GE Aerospace functions to ensure timely resolution of customer issues and successful execution of contract deliverables.
Key Responsibilities- Primary Customer Point of Contact: Serve as the single point of contact for the customer to ensure timely, satisfactory resolution of support issues related to T64 engine maintenance, repair, and management.
- Product & Configuration Expertise: Maintain knowledge of T64 product lines and configuration installations, ensuring accurate technical guidance and support.
- Customer Support & Relationship Management: Establish and maintain ongoing relationships to provide continuous technical and business support aligned to customer needs.
- Contract Deliverable Execution: Utilize technical expertise and analytical thinking to execute contract deliverables and coordinate required actions across GE Aerospace teams.
- Cross-Functional Coordination: Represent the customer’s needs inside GE Aerospace by connecting to appropriate internal functions to support issue resolution and execution (engineering, repair, supply chain, quality, etc.).
- Troubleshooting & Decision Making: Apply sound judgment to propose solutions beyond standard parameters when addressing complex maintenance and troubleshooting issues with technical variety and interdependent cycles.
- Best Practices & Continuous Improvement: Apply best practices, understand how your work integrates with other functions, and support improvements in troubleshooting and maintenance effectiveness.
- Technical Leadership & Mentoring: Act as a resource to less experienced colleagues; may lead small, low-risk projects and help build consensus through clear technical communication.
- Communication & Presentations: Communicate effectively with customer personnel across maintenance, engineering, and leadership levels; deliver briefings or formal presentations as needed.
- Travel Support: Travel as required to support customer operations and GE Aerospace business needs.
Required Qualifications- Education: Bachelor’s degree from an accredited university or college OR high school diploma / GED with at least 4 years of experience in
- Experience: Minimum 3 years of field maintenance, modification, and repair experience on propulsion system products
Additional InformationEligibility Requirements:
- Ability and willingness to travel as required
- Ability and willingness to complete customer-required background checks
- Ability and willingness to relocate to domestic or international locations to support business needs
- Ability and willingness to successfully complete requirements for domestic and international customer assignments
Desired Characteristics:
- Strong customer interaction and communication skills
- Strong interpersonal and leadership skills
- Proven analytical and quality improvement ability
- Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware
- Ability to make formal presentations to all levels of maintenance, engineering, and management
- Project management experience
- Demonstrated ability to lead and influence GE customers and peers
- Knowledge of learning processes and ability to transfer technical knowledge to less experienced personnel (strong oral and written communication)
- Ability to work independently without technical guidance and perform required work tasks
- High degree of tact, diplomacy, and ability to work cooperatively with customer personnel
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
