Job Description
• Produce designs and create prototypes for development tools.
• Coordinate integration of components within the application, develop utilities and PoCs and release the application for system testing.
• Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
• Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements.
• Provide input into final decisions regarding hardware, network products, system software and security.
Required Skills:
• Java (language)
• Linux
Additional Preferred Skills:
• Experience with Jenkins, Maven (pom authoring), Sonar
• Experience using Source Control such as Git or SubVersion
• Experience with Integration development environment (IDE) like Eclipse; Jboss Development Studio (JBDS), or Spring STS
• SQL and Mark Logic Development experience
Additional Requirements:
• Must be able to receive Federal Public Trust clearance
• Candidates must have lived in the US for 3 of the last 5 years.
• Candidates must be local to the Washington, D.C. Metro/Northern VA area - travel will not be reimbursed.
• Completed Background Investigation in accordance with Section 8.3 of your Subcontract Agreement prior to start of work.
Qualifications
Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment
