The Wounded Warrior Project (WWP) Mid-Level Giving Associate Director reports to the Vice President of Individual Giving and provides strategic leadership and operational oversight of WWP's mid-level giving program. This role manages a portfolio of donors contributing $5,000 to $24,999 annually and drives philanthropic revenue, donor engagement, and retention. The position oversees the mid-level donor pipeline, including qualification, segmentation, moves management, and engagement strategies, and collaborates with vendors, frontline fundraisers, Marketing & Communications, and senior leadership to deliver a coordinated, donor-centered fundraising experience.
DUTIES & RESPONSIBILITIES- Establish donor qualification criteria and lead moves-management strategies for individual donors within the mid-level giving portfolio ($5,000-$24,999 annually).
- Oversee donor segmentation, engagement tracking, and progression strategies that move donors through the giving pipeline.
- Develop and implement strategies to expand the mid-level giving program, including the integration of frontline fundraising opportunities.
- Provide leadership, guidance, professional development, and support to ensure the mid-level giving team is highly effective and impactful.
- Manage third-party vendor relationships, monitor outcomes, and evaluate return on investment to ensure program effectiveness.
- Manage a portfolio of mid-level donors through personalized outreach, stewardship, and engagement strategies that strengthen relationships, increase retention and philanthropic support, encourage upgrades, and build long-term donor loyalty.
- Utilize Salesforce to track donor interactions, manage moves, and analyze giving trends.
- Partner closely with Major Gifts, Direct Response, and Donor Stewardship teams to ensure a seamless donor experience.
- Identify donors ready for cultivation toward Major Giving and facilitate thoughtful portfolio transitions.
- Ensure compliance with organizational policies and procedures, pledge and gift agreements, and donor intent standards.
- Communicate program performance, donor insights, key findings, and trends to leadership and relevant stakeholders.
- Facilitate donor visits and support special events that strengthen mid-level donor engagement.
- Effectively articulate WWP's history, mission, vision, and programs to donors, prospects, and potential funding sources, both verbally and in writing.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES- Strong business acumen with the ability to analyze donor, fundraising, and program performance data to support strategic decision-making.
- Strong interpersonal and relationship-building skills with demonstrated ability to develop and maintain productive relationships with donors, teammates, vendors, and stakeholders.
- Knowledge of donor lifecycle management, moves management, donor segmentation, retention strategies, and mid-level fundraising best practices.
- Demonstrated ability to build and lead high-performing teams through coaching, accountability, talent development, and performance management.
- Ability to build strategic donor relationships and effectively leverage senior leadership participation in cultivation, solicitation, and stewardship activities.
- Demonstrated vendor management skills, including the ability to manage deliverables, monitor performance, and ensure accountability to objectives and timelines.
- Strong organizational and time-management skills, with a demonstrated ability to remain flexible, adapt to changing priorities, and meet deadlines.
- High attention to detail, with the ability to prioritize, delegate, and ensure high-quality outcomes.
- Ability to maintain confidentiality and exercise sound judgment when working with sensitive donor and organizational information.
- Demonstrated understanding of Wounded Warrior Project's mission, values, programs, and services and the impact they have on wounded warriors and their families.
- Demonstrated understanding of military service organizations (MSOs), veteran service organizations (VSOs), and the broader veteran support community.
- Proficient using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- High energy level. Self-starter; willing to take initiative.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCERequirements- Seven years of fundraising or sales experience.
- Five years of demonstrated achievement identifying, cultivating, soliciting, and stewarding mid-level donors, including at least three years of experience leading donor stewardship, major giving, planned giving, or related fundraising initiatives.
- Three years of staff management experience, including at least two years in a fundraising leadership or equivalent leadership position.
Preferences- Five years of experience working in a nonprofit organization.
- Three years of experience using Salesforce NPSP or a similar CRM.
EDUCATIONRequirements- Bachelor's degree in business, communications, marketing, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
PreferencesCERTIFICATIONS & LICENSURERequirements- Valid state-issued driver's license.
PreferencesWORK ENVIRONMENT/PHYSICAL DEMANDS- General office environment; temperature controlled.
- May require participation in events under varying weather conditions.
- May require lifting/carrying items up to 50 pounds.
- Up to 25% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.
For Chicago, IL Applicants: The estimated hiring range for this position is between $120,556 - 150,696 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Washington, D.C. Applicants: The estimated hiring range for this position is between $125,798 - $157,248 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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