The RoleThe CE Technical Architect is a senior technical leader responsible for designing, building, and delivering Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform solutions. This role combines deep technical expertise with client-facing consulting skills, helping organizations transform sales, service, marketing, and field operations through scalable, secure, and integrated solutions.
The ideal candidate brings strong experience across Dynamics 365 CE, Power Platform, Dataverse, integrations, and application lifecycle management (ALM), while serving as a trusted advisor to clients, project teams, and executive stakeholders. This individual will lead technical solution design, oversee development activities, guide integration architecture decisions, and support presales efforts.
Key ResponsibilitiesSolution Design & Architecture- Design, configure, and deploy Dynamics 365 CE solutions across:
- Marketing/Customer Insights
- Translate business and functional requirements into scalable technical architectures and solution designs.
- Partner with Solution Architects, Functional Consultants, Business Analysts, and Project Managers to ensure successful delivery.
- Lead technical discovery sessions, workshops, fit-gap analyses, and solution design engagements.
Development & Customization- Design and develop custom CE components, including:
- Custom workflow activities
- JavaScript client-side customizations
- Architect and oversee broader Power Platform solutions including:
- Model-driven applications
- Dataverse customizations and extensions
- Establish development standards, coding practices, and governance frameworks.
- Conduct design reviews, code reviews, and performance optimization activities.
Integration Architecture- Architect and support integrations between Dynamics 365 CE, ERP systems, and external applications.
- Lead Dual-write implementations between CE and Finance & Supply Chain Management, including:
- Initial synchronization setup
- Monitoring and troubleshooting sync issues
- Architect Business Central integrations using:
- Standard Dataverse connectors
- Custom API-based integrations
- Build and support integrations utilizing:
- REST APIs and middleware platforms
- Advise clients on the most appropriate integration pattern based on data ownership, transaction volume, latency requirements, scalability, and long-term maintenance considerations.
Data Migration & Deployment- Design and execute data migration strategies for CE implementations.
- Lead deployment planning and release management activities.
- Implement Application Lifecycle Management (ALM) strategies using:
- Solution layering best practices
- Establish Dev, Test, UAT, and Production deployment frameworks.
AI & Copilot Solutions- Design and deploy Copilot Studio agents and AI-powered experiences for:
- Field Service organizations
- Evaluate emerging Microsoft AI capabilities and recommend practical client use cases.
- Architect integrations between Copilot experiences and enterprise business systems.
Technical Leadership- Serve as the primary escalation point for complex technical issues and architecture decisions.
- Promote solution quality, scalability, security, and maintainability throughout project lifecycles.
- Collaborate closely with ERP architects and consultants on cross-platform solutions spanning CE, Business Central, and Finance & Supply Chain Management.
Presales & Business DevelopmentSupport sales and presales activities through:
- Statement of Work (SOW) development
- Effort estimation and scope definition
- Provide technical guidance during proposal and solutioning phases.
- Act as a trusted advisor to clients, prospects, and internal stakeholders.
Qualifications- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
- 5+ years of experience implementing Microsoft Dynamics CRM/Dynamics 365 CE solutions.
Deep expertise with:
- Azure Integration Services
- Strong development experience using:
- Experience designing and supporting enterprise integrations.
- Experience with Azure DevOps and modern ALM practices.
- Strong communication, presentation, and client-facing consulting skills.
- Ability to lead technical teams and influence architecture decisions.
- Experience connecting with Dynamics 365 Finance & Supply Chain Management and/or Business Central.
- Preferred: Expertise in Dual-write architecture and troubleshooting.
- Preferred: Experience with KingswaySoft, Celigo, or similar integration platforms.
- Preferred: Experience designing Copilot Studio and AI-based business solutions.
- Microsoft Certifications such as:
- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
- Relevant Azure certifications
The Perks:- Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $140k - $170k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
- Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
- Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
- Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
- Remote Work Magic:Embrace the freedom to work remotely from the location of your choice.
