5+ years in Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership within Microsoft-related roles.
Experience in the Microsoft ecosystem as a partner, MSP, CSP, or directly with Microsoft.
Ability to engage with enterprise and MSP clients at various management levels.
Working knowledge of Microsoft cloud platforms, including Azure and Microsoft 365.
Understanding of PMO processes and Customer Satisfaction methodologies.
Strong communication skills and demonstrated executive presence.
Responsibilities
Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts.
Develop and maintain client success plans aligned to business outcomes.
Engage directly on a monthly basis with technical, operational, and executive client stakeholders.
Translate client priorities into adoption and success roadmaps.
Schedule and conduct quarterly business reviews (QBRs) with assigned accounts.
Coordinate with Project Management Office for client service delivery effectiveness.
Act as an escalation point for services Customer Satisfaction (CSAT) issues and foster cross-functional collaboration.
Benefits
Work in a client-centric environment focusing on delivering measurable value.
Engage directly with top-level Microsoft stakeholders and increase account influence.
Opportunity to develop strategic client success plans that align with business outcomes.
Quarterly business reviews provide insight into client needs and outcomes.
Access to training and resources associated with Microsoft services, including AI solutions.
Full Job Description
Job Title: Microsoft Client Success Manager
Location: Southwest (Arizona preferred)
Department: Services
Job Type: Full-Time
Compensation: Starting at $100k (DOE)
Job Summary:
MicroAge is seeking a Microsoft Client Success Manager (CSM) to own post-sale services success, account health, and client satisfaction for our top Microsoft enterprise and Managed Services Provider (MSP) clients. This role has a strong focus on driving value for our Microsoft clients. This role is client-facing and works closely with Sales, service delivery, PMO, and Microsoft stakeholders and management. The CSM is accountable for ensuring clients realize measurable value while proactively managing risk and CSAT and helping us grow our Microsoft business.
Key Responsibilities:
Microsoft Service Delivery Account Ownership:
Serve as the primary post-sale success owner for assigned Microsoft enterprise and MSP accounts
Develop and maintain a client success plans aligned to business outcomes and drive business value
Engage directly on at least a monthly basis with technical, operational, and executive client stakeholders
Translate client priorities into clear adoption and success roadmaps
Schedule and conduct quarterly business reviews (QBR's) with each assigned account
Engage with the Project Management Office (PMO) for any project-based Microsoft service delivery for assigned clients as a client advocate and address any delivery friction or resources concerns of the client.
Escalation point of contact for services CSAT issues for assigned clients and lead cross-functional collaboration to resolve those issues
Microsoft Value Focus
Drive adoption and value realization for Azure, Microsoft 365, Security, Power Platform, Data/AI, and Copilot
Promote and align AI services and solution offerings to client goals
Understand CSP and MSP operating models, renewals, and consumption drivers
Coordinate Microsoft resources such as FastTrack and support escalation when appropriate
Sales Partnership (Non-Quota)
Partner with Account Executives on strategic account planning and client alignment around Microsoft for assigned accounts
Support renewal readiness and expansion conversations through success insights
Identify upsell and cross-sell signals based on adoption and outcomes
Hand qualified opportunities to Sales while retaining success accountability
What This Role Is Not
Not a delivery engineer
Not a project manager (PMO-aware but not delivery owner)
Not client technical support
Not a quota-carrying sales role
Required Qualifications
5+ years in Microsoft related Client Success, MSP Success, Technical Account Management, Program Management, or Services Leadership
Experience within the Microsoft ecosystem (partner, MSP, CSP, or Microsoft)
Ability to engage enterprise and MSP clients directly at all levels of management
Working knowledge of Microsoft cloud platforms
Understanding of PMO processes and CSAT methodologies
Strong communication skills and executive presence
