Position Title: Director of Ambulatory Quality, Safety & Value-Based PerformancePosition SummaryThe Director of Ambulatory Quality, Safety & Value-Based Performance is a system-level clinical and operational leader responsible for advancing performance across Marshall Health Network's ambulatory enterprise.
This role works in close alignment with the MHN Chief Quality Officer, Quality & Patient Safety leadership, and the Chief Population Health Officer to ensure ambulatory strategy supports enterprise-wide quality, safety, and value-based care priorities.
The Director is accountable for driving measurable improvement in quality outcomes, patient experience, total cost of care, and value-based contract performance across ambulatory settings, including primary care, specialty clinics, and affiliated practices.
This position operates at the intersection of clinical care, population health, analytics, and operations, translating data into actionable strategies that improve performance across multiple payer and care delivery models.
Key Responsibilities1. Ambulatory Quality & Performance Leadership- Lead the development and execution of a system-wide ambulatory quality and value strategy
- Support consistency in care delivery across ambulatory sites and service lines
- Partner with clinical and operational leaders to strengthen population health and preventive care models
- Promote standardized approaches to ambulatory care delivery
2. Value-Based Care Performance- Support performance across Medicare Advantage, ACO, bundled payment, and employer-based arrangements
- Monitor and improve quality metrics (e.g., HEDIS, STAR ratings, ACO measures)
- Support risk adjustment accuracy and documentation improvement
- Align ambulatory workflows with value-based care requirements
3. Cost of Care & Utilization- Support efforts to reduce avoidable emergency department use, admissions, and readmissions
- Assist in developing site-of-care optimization strategies
- Identify opportunities to improve care efficiency and reduce unnecessary variation
- Partner with care management teams on high-risk patient interventions
4. Clinical Standardization- Identify variation in ambulatory care practices
- Support implementation of evidence-based clinical pathways
- Promote adherence to system quality and safety standards
- Encourage high-reliability practices in outpatient care
5. Provider Engagement & Performance Improvement- Develop and support provider performance reporting and dashboards
- Engage physicians and advanced practice providers in quality improvement efforts
- Support alignment of performance goals with organizational incentives
- Serve as a collaborative partner to clinical teams
6. Access & Ambulatory Operations- Support initiatives to improve access to care, including appointment availability and same-day access
- Assist in optimizing scheduling and clinic workflow efficiency
- Contribute to efforts that improve patient access and provider workflow balance
7. Care Coordination- Support coordination between inpatient, emergency, and ambulatory care settings
- Assist in strengthening transitions of care for complex patients
- Support integration of care coordination and community resources into ambulatory workflows
8. Data & Performance Analytics- Partner with analytics teams to develop meaningful performance dashboards
- Translate data into actionable improvement initiatives
- Support a culture of accountability and continuous improvement
- Ensure alignment of quality, operational, and financial data reporting
9. Patient Experience & Engagement- Support initiatives to improve preventive care, chronic disease management, and patient engagement
- Contribute to efforts that enhance ambulatory patient experience
- Collaborate with system leadership on patient-centered care initiatives
Education- Master's degree in nursing, healthcare administration, public health, or related field preferred (MSN, MHA, MPH, or equivalent)
Experience- 5-7 years of progressive leadership experience in quality, population health, or value-based care
- Experience in ambulatory quality improvement or care model redesign
- Knowledge of value-based payment models (Medicare Advantage, ACOs, etc.)
- Understanding of risk adjustment and population health strategies
- Experience leading performance improvement initiatives with measurable outcomes
Key Competencies- Strategic execution and operational focus
- Strong data interpretation and analytical skills
- Ability to influence across clinical and administrative teams
- Understanding of ambulatory care delivery systems
- Systems thinking across clinical and financial performance
- Change management and process improvement skills
- Clear and effective communication across all levels of the organization
Reports ToMHN Chief Quality Officer
